March 2010 Hiring

1> DGM - Presales: 3rd Party BPO (Mumbai Location)
KEY ACCOUNTABILITIES/ RESPONSIBILITIES

• Developing and maintaining a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements.

• Establish SOPs for prospect / client interactions with an aim to improve the standard of interactions for both RFP/RFI responses as well as prospect/client visit management.

• Providing timely responses to RFI/RFP ensuring a high standard of the response

• Coordinating / facilitating prospects and client’s visits and interaction with prospects/clients to ensure a ‘positive client experience’.

• Providing sales support through case studies, i-Proffer, Prism, Presentation Builder and KWeb

• Maintaining up-to-date Company information as per data required by prospects/clients

• Open formal and informal channels of communications with Sales for understanding global trends and businesses

• Providing data and information flow as per external agency requirements (Eg. Surveys, Reports)

• Providing all client specific data as per requirements.

• Providing solution / direction for identified show stoppers/ red flags during the solution designing stage

• To undertake coaching initiatives on a ongoing basis for team members.

• Supervision of quality of responses by fellow team members

• Generation of VOC / Feedback for own as well as ensuring team members also conduct the same for assignments allocated to them.

• Ability to work on multiple opportunities across geographies simultaneously with the team.

SPAN OF CONTROL (PEOPLE, ASSESTS etc)

Team Size: 2-5 people

KNOWLEDGE AND SKILLS (ESSENTIAL)

• Excellent written and verbal communication.

• Good knowledge of the product and process.

• Regular updated information on the latest trends in the industry and the market in general.

• Good analytical skills

• Good leadership, people management and decision making ability.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED)

• Post Graduate in Business Administration with specialization in Marketing.

• 9-12 years of experience.

• Previous operational background / relevant off shoring & out sourcing /marketing experience

Remuneration: Upto 20 lacs.

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2> Case Study Manager (Manager- Senior Manager Level)

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

· The recruit should have great command over English oral and written with a background in research. He also need’s to have a commercial/ sales bent of mind as he should be able to study a process, understand its strengths/ uniqueness/ salability/ achievements and is able to develop a strong value proposition for prospects/ readers for that particular type of process

· Single owner of all case study information across processes and functions across verticals

Case studies to cover:

o Process case studies

o Functional case studies – ops, PE, Transition, EE etc

o Certification case studies

· Create a universally accepted formats for each of the above

Create a professionally formatted stock of decks for the above

· Travel to home location of each process to develop the case study information

· Should be able to spend time and extract relevant information on each process to be showcased, identify show stealers, achievements etc

· Process of updating and management of the data, accountable for the same

· Create repository and manage access levels

· Timely collation – probably requires face to face with owners to collate and analyze information changes in line with what should be communicated in a systematic and periodic manner. Most of the time the updates get lost in a maze of day to day challenges

· Location Mumbai/Bangalore/Would be required to travel.

Ctc offered: Upto 13 lacs p.a

(Both positions inclusive of a 10% variable)

Cvs to: neha.asthana@hr-interface.com / neha.asthana@gmail.com

For further queries: Pl call: 9819.877.911