Job / Position Title: VP – Techno Business Services, BFSI
Function / Department: Techno Business Services, BFSI
Designation: VP – Techno Business Services, BFSI
Grade / Level in Org Structure: VP
Position reports to: COO – BFSI
Positions reporting directly to this position: Between 4 to 6 direct Reportee’s / Team size Between 15 to 40.
Primary purpose of the position:
• Build and manage the solutions function as an independent Profit centre and achieve set Business and Revenue targets.
• Manage client relationships effectively and profitably.
• Will be conducting offshore ability assessments to support clients to migrate their jobs to India.
• Identify business strategies, new concepts and potential partners.
• Review & recommend consolidation & outsourcing activities to clients to improve revenue and/or reduce operating cost.
Essential duties / responsibilities of the position:
Routine:
• Work with clients for Scoping and Opportunity Identification exercises to identify areas for transformation potential, enhance service delivery and outline areas of potential savings
• Conduct scoping, due diligence & studies for Clients.
• Create scalable, sustainable & profitable solutions for clients.
• Meeting Potential Clients to share Co’s capabilities & discuss opportunities for outsourcing
• Develop innovative business models per specific client requirements - innovation around existing captive models
• Supporting the preparation of RFP responses/Business Proposals & Financial Projections for clients to demonstrate potential outsourcing benefits based on a right-shore approach. This involves working with cross-functional teams such as Pricing, IT, BD, Legal, functional SME`s etc.
• Preparing projected Long term P&L`s for each outsourcing project to evaluate profitability based on projected pricing & other factors (For Mid Market Clients).
• Key account management and support for existing clients
• Ability to provide strategic direction to the business.
• Deliver high on Client Expectations and Organizations revenue targets.
• Involved deeply in making proposals to these customers based on competitive benchmarking, SWOT, pricing, market feasibility assessment and revenue potential/forecasting.
• Undertake Due Diligence of client expectations, financial goals & process assessment.
• Superior skills in Market Segmentation and developing sound marketing strategies leading to maximum impact on sales.
• Build a wide network of client and Partner relationships
• Responsible for the identifying & developing New Business Partners
• Responsible for developing the Road Map for the Domestic BPO market
• Marketing / Sales Planning, strategy, lead analysis and support to US/UK sales operations
• Work with sales on building opportunity pipeline, sales leads and improving lead to closure ratio.
Client Interface
• End-to-end client accountability on all Consulting and Pre-transition assignments.
• Involved in regular interactions with prospective clients, in the form of workshops, meetings to help design win strategy for the front end sales team.
• Managing Client expectations and building strong relationships
• Manage & Follow up on issues that affect customer satisfaction
• Interact with clients to understand their requirements and deliver the same effectively
Team Management
• Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training
• Build effective vertical and horizontal communication channels
• Provide efficient leadership to the team
• To be a role-model for the Team in terms of performance/ behavior/ attitude
• Formulate long term plans for the development and motivation of the team
• Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.
• Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.
• Coach and mentor sub-ordinates by involving them in decision making
Occasional / Other duties of the position:
•Provide Domain expertise in specific Verticals.
•Support various strategic initiatives within the Company.
•Grow revenues and margins in existing large account
•Identify new opportunities and make a pitch for the same
•Leverage current relationships to promote cross selling of services.
•Migrations, Transitions & Project Management
•Spearheading all Migrations & transitions for the region – Ensuring compliance flexibility, and timeliness.
•Maintaining of flexibility in migrations to complete them on a timely basis but without compromising on controls
Knowledge/ Skills/ Abilities
POSITION REQUIREMENTS
EDUCATION: Post graduate from a premier B-school would be preferred
MINIMUM YEARS OF EXPERIENCE: Minimum 10 years of prior work experience in solutions or as project manager handling multiple project teams
KNOWLEDGE
Specific Job Skills:
• Ability to manage multiple complex projects simultaneously
• Ability to conceptualize and implement effective Client acquisition, management and retention strategies.
• Commitment to quality, Comprehension, Composition and Problem solving skills
• Capability to develop and maintain strong relationships, Excellent understanding of program management techniques for large and multiple projects Thorough understanding of Transitions, operations, customer Centric, needs to have direct client interaction experience
• Must have the experience in business strategy consulting, with business development experience or aptitude.
• In-depth understanding of the BPO industry. An understanding of what constitutes good selling skills, including the ability to draft and present proposals and close deals with little/no supervision. - – Strong sales orientation.
• Advanced presentation, speaking, writing, influencing, and relationship-building skills are essential. Must have the ability to work closely with clients to develop long-term, mutually beneficial business relationships.
• Interpersonal sensitivity and responsiveness to customers
• Ability to communicate with customers at the senior management level
SKILLS
Core competencies required for the position: (Behavioral as per company competency framework)
Strategic Business Perspective - Enables the vision to be effectively translated into a clear direction. Has industry-wide perspective and thinking. Raises insightful questions and plans in detail. Considers long-term impact and wider implications of the strategic plan.(Critical)
Customer Focus - Personally keeps in touch with major customers, understands their needs. Translates those needs into effective offerings. Drives a customer-centric culture in his ambit of influence. Proactively anticipates and provides holistic solutions to delight customers. Responds to customer expectations and improves customer satisfaction indices(Critical)
Enabling People Performance - Jointly develops clear roles, challenging goals, expectations and accountabilities for people. Creates an enabling work climate. Allocates resources and supports people to succeed. Demonstrates faith in peoples’ capabilities and motivates them. Monitors performance and celebrates achievements.(Critical)
Communication and Networking - Communicates clearly, fluently and in a compelling manner to create understanding. Actively listens to people to understand and seek feedback. Establishes long-term networking with significant business partners and stakeholders for business gains (Critical)
Team Leadership - Translates the shared vision into functional imperatives. Motivates, inspires, influences and pushes people to attain team goals. Walks the talk (open, fair and honest). Cares for people. Shares credit for success and takes accountability for failures. (Critical)
Coaching and Mentoring - Believes that each individual has unique strengths and talents. Believes that people can develop their capabilities. Personally invests time in coaching and mentoring to develop the next line. Provides constructive feedback. (Critical)
Leading Change - Acts as a catalyst for major change within his function. Gets buy-in from significant opinion makers. Communicates and listens with empathy to overcome resistance. Sets up systems to hold gains. (Critical)
Ownership and Accountability for Results - Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Raises the bar after each achievement. (Critical)
Learn ability - Proactively seeks opportunities to learn continuously. Seeks new challenging experiences without fear of failure. Quickly attains mastery even in unrelated areas. Utilizes learning for improving performance. (Critical)
Decision Making - Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making. Takes calculated risks with contingency plans (Important)
Business Acumen - Demonstrates entrepreneurial spirit. Has good understanding of how business makes money. Is guided by financials such as profit, ROI, ROCE for decisions Balances short-term with long-term Takes a holistic view on cost, profit, market and value addition (Important)
Nature of experience: (In specific sector / position / role) Minimum 10 yrs of experience in project management in service sector
Salaries: Upto 30 lacs per annum
Location: Malad (w), Mumbai.
Send cv TO: neha.asthana@gmail.com and/or neha.asthana@hr-interface.com
(Subject: VP - Techno Business Services)
In the email mention:
Name:
Mobile No:
Current Company:
Current Salary (per annum):
Experience in SCOPING Offshore locations/Consulting(yes/no):
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Regards,
HR Interface Corporate Services
Ph no: 9833.239.007
Email: neha.asthana@hr-interface.com
