Friday, August 26, 2011

Head - Research & Analytics Vertical - German MNC - Pune location


Designation:

Head - Research & Analytics Vertical



Job Description:

To be accountable for designated client delivery centers within the research & analytics vertical. To set, prioritize objectives and manage internal resources to achieve high levels of customer satisfaction, employee morale and targeted financial results.

Responsibilities:

Overall responsibility for designated delivery center at Pune, India.

Share the vision of the executive team with research and analytics managers/teams.

Define standard metrics and KPIs for all delivery centers and set up processes to measure them.

Develop the current year tactical plan for the designated delivery center.

Participate as required in RFPs and visits from new customers.

Ensure that service line delivery meets regulatory and other compliance requirements, including information security and customer expectations.

Conduct meetings with delivery managers to ensure that management team co-ordinates effectively and that problems are identified and resolved to avoid service failures.

Ensure consistent customer satisfaction initiatives in the service line in coordination with delivery managers.

Derive consistent productivity gains through creating and re-engineering processes, technology enhancements, seat utilization and cross-training across the service line.

Mentor team development and ensure succession planning for key positions.

Participate in the staffing, recruiting and training plans to meet customer service levels and the service line growth targets.

Ensure best practices are shared between global and local operations.

Qualifications:

MBA from a top b-school or M.Sc/ Ph.D in statistics.

Experience:

15 to 18 years of experience in business consulting and/or KPO space in multi-national environments in Research/Analytics.

Sales & Marketing research/analytics in retail and/or consumer goods sectors.

Combination of technical know-how and practical business acumen.

Desired Skills:

Proven management and leadership qualities.

Highly organized and systematic approach to work.

Professional approach to problem solving.

Team player.

Ability to adapt to changing business priorities and to think strategically.

Excellent verbal and written communication skills.

Excellent presentation skills.

Effective time management skills.

Coaching, mentoring and people development skills.

Ctc on offer: Upto 18 lacs (negotiable)

To send your cv:

Pl mention as email subject: Head - Research & Analytics Vertical, Pune

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Academic degrees:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Experience in Research & Analytics (yes/no):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search

Wednesday, August 10, 2011

Mgr/Sr Mgr - Operations Performance Management, Navi Mumbai opening

Job Duties/ Responsibilities:




Functional Aspects:

- Lead and support a team of highly motivated, proactive and goal oriented individuals across all Delivery centers in their daily activities spanning Managing Metrics, Process Improvements, Customer Issues, Operational Risk management and Customer Retention
- Report to COO
- Ensure high team morale, motivation and engagement
- Administrative activities for the team
- Mentor and monitor team
- Process improvements within OPM
- Ensure Positive contribution to the company’s Gross margins and Operating margins
- Recommend new/ improvements to delivery models
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEO’s office through CEO PMO
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities
- Lead/ participate in Six Sigma and Lean projects
- Create various excel based models (e.g. Volume forecasting, pricing etc…)
- Data Analysis for Operations and Support departments
- Monitor creation of/ create reports based on data analyzed
- Create reports for CEO, Functional heads and OPM
- Operational risk management and communications
- Monitor dashboards and issues for early warning signals and trends
- Participate in resource and pricing estimations
- Support for RFP, RFI, Sales Collaterals
- igma and Risk management (ARM grid) trainings
- Participate in various meetings as part of the profile
- Ensure compliance to ISO 9001/ 27001

Behavioral Aspects

- Should be self driven and proactive
- Should be a team player
- Should have good analytical and communication skills
- Should be able to maintain cordial relationship with customers
- Should be detail oriented
- Should be able to creatively solve issues and conflicts.

Qualifications : B.Tech or BE/ MBA

Mandatory Skill Sets:

- Good in Analytics
- Good knowledge of MS Office
- Decent knowledge of statistical tools

Work Experience:

8 - 10 Years with good experience in Process Excellence and Six Sigma

Reporting to : C.O.O

Career Development : Sr. Manager / General Manager - OPM

CTC on Offer: As per industry norms.

To send your cv:

Pl mention as email subject: Manager/Sr Manager - OPM, Navi Mumbai location

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Experience in Six Sigma & Process Excellence (yes/no):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search


Manager - Alliances Opening with Reputed NBFC Client HR Interface!

Position - Manager Alliances




Work Location: Lower Parel, Mumbai

Proposed Salary – 10 to 12 lacs p.a

Job Specifications:

- This position is directly responsible for developing & managing alliances
with parterners (banks/organizations) of the Company.
- The primary goal of this role is to leverage the alliance relationships to
increase the company's footprint/services.

The main activities associated with the role include:

1. Building relationships with the alliance partners to create credibility & affinity
between the partner & the company.
2. Managing relationships with white labeled remittance (money transfer) partners in the
aspects of product development, audit management, query resolution escalated to alliance team viz. billing queries, service issues etc.
3. New product development
4. Driving revenue under new corridor addition for the existing partners
5. To make operational new deals/relationships
6.Candidate is required to travel extensively to other company/alliance partner locations

Key Result Areas

- Revenue responsibility
- Relationship Management
- Managing partner expectations

Skill set requirement (competency)

- Strong sales acumen
- Strong communication (written/oral), relationship, and collaboration skills
- Ability to create internal relationships with product & business team of the
partners
- Ability to structure contracts and agreements
- Should be commercially savvy
- Ability to balance strategic & tactical priorities

Qualification – PGDM/MBA

Experience (Quality & Quantity):

- High level of expertise required in institutional sales & relationship management.
- Will prefer candidates from BFSI segment. Probationary offers with 7 to 8 yrs of
- experience technology companies. Transaction processing companies, Payment
Companies,etc.
- Key Internal contacts – Operations, technology, legal, compliance, customer
service
- Key External contacts – Banks like Axis Bank, HDFC, Barclays, Citibank,
Standard Chartered, Union bank, Bank of Baroda

Preferences

• payments & banking industry candidates preferred
• Strong relationships & Partner management skills

To send your cv:

Pl mention as email subject: Alliance Manager, Mumbai location


Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Ok with travelling (Y/N):
Current ctc:
How soon can you join if selected:


pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search

Friday, August 5, 2011

August 2011 - Open Positions at HR Interface Executive Search

All open positions for August 2011 have been updated below. For effectively applying to any of these positions make sure you follow the format at the bottom of the post & send it out with the correct job codes. Cvs will be sent filling up the required details at the bottom to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com

--------------------------------------------------------------
1> HR Executive - Lateral recruitment - Middle & Senior level Hiring - Reputed Corporate. Malad location, Mumbai. the position is on payrolls of a 3rd party & the candidate will be absorbed into the company if found good. Monthly salary : between Rs.12,000 to Rs.15,000 per month. Looking for experience in corporate or consultancy but of Middle/Senior level hiring atleast for 1-3 years. Prior experience in administering and analyzing psychometric tests would be desirable. General work timings, Saturday - Sundays off.
JOB CODE: HREXECML001

--------------------------------------------------------------
2> Assistant Manager - Transitions - Reputed International BPO, Malad, Mumbai.
Understand Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes; Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to IGSPL while reducing transition costs and timelines. Ensure adherence to norms specified by COPC certification and ISO 27001 specifications, 2-4 years of prior relevant experience; Must have expertise in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 2-3 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset; In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous; Knowledge/skill to design the Network for BPO/Call Center at offshore would be beneficial. Ctc on offer: 4.5 lacs to 7 lacs p.a.
JOB CODE: ASTMGRTRNS002

--------------------------------------------------------------
3> International Business Development Manager - Presales - Mumbai location
• Experience: 7-10 Years+ for a Manager (International BPO)
• Expertise: International BPO Environment. Good understanding of BPO business.
• Primary Job Responsibilities: Presales, RFI/RFPs, Data Analysis. Should have excellent MS Excel Skills.
• Post Graduation (MBA) mandatory
• BD for UK and the rest of the world (except USA)
• Shifts: General day shift, 5 days working
• Excellent Communication Skills (both Verbal and Written). Ability to liaise with international clients.
Ctc on offer: 8 to 10 lacs p.a (Negotiable)
Work location, Malad, Mumbai.
JOB CODE: INTLBDM003

--------------------------------------------------------------
4> Manager/AGM - Domestic Business Development:

Routine
- Independently work on response to RFIs/ RFPs, presentations, due diligences etc.
- Understand client requirements and conceptualize solutions to meet them effectively
- Make Client specific sales presentations to prospective clients
- Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)
- To be actively involved in pricing and contract negotiation
- Generate new leads and conducting prospect research
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
- Aggressively push the capabilities, credentials and project methodologies of the Company.

Preferred Skill Set:

Education: Preferably a MBA/ PGDBM in Sales and Marketing from a reputed Institute, Exposure to Sales strategy and negotiation courses is preferred

Experience: 5 to 10 years of prior experience in Pre-sales/account management experience with IT/ ITES or business consulting industry preferred addressing Mumbai Enterprise Market; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage.

Work Location: Goregaon (e).

JOB CODE: DOMBDM004

--------------------------------------------------------------
5> Sr Officer / Asst Mgr - L & D

- Behavioral Training Experience expertise.
- Exposure to Training Needs Analysis.
- Understanding of Corporate L&D Function.

Location: Malad (w), Mumbai & one position for Chennai.

Ctc on offer: 3 to 6 lacs p.a

JOB CODE: AMLD005

--------------------------------------------------------------
6> Sr Officer - Business HR (HR Generalist)

1st position: Shift: 5.30 PM to 2.30 AM
2nd position: Shift: 11.00 AM to 8.00 PM

- MBA or PGDBM in Human Resources is a must
- Generalist Experience in a corporate environment (preferably ITES/IT)
- Willingness to do night shifts (ONLY for 1st position)
- Experience in Employee Satisfaction Surveys

Ctc on offer: 3 to 5 lacs p.a

JOB CODE: BHR006 for position 1 & BHR007 for position 2

--------------------------------------------------------------
7> A.M/Mgr - IT Projects, Mumbai Location. (For Reputed International BP0)

- Strong Voice Based IT Infrastructure knowledge and experience
- Requirement Analysis: Analyzing client requirements and have a clear understanding of Technology deliverables.
- Solution Designing: Design and develop the most ideal technology solution for the client to ensure client requirements are met
- Planning and Scheduling: Maintaining a calendar for the projects and scheduling activities as per priorities.
- Reporting: Provide status and progress report to all concerned as per the agreed reporting interval
- Delivery and Timeline: Ensure all project deliverables are completed on time.
- Documentation: Document every details of the project.
- Change Control: Ensure a proper change control is maintained and followed.
- Communication: Have a clear business communication with all concerned as necessary during the project implementation.
- Crisis management: Handle crisis effectively and ensure quick and prompt action is taken in all respects.
- Escalation: Follow a proper escalation process as agreed.
- Capacity Planning: Efficient planning of spares for the process, so as to meet the business requirement with proper DR plan
- Adherence to norms specified by COPC certification and ISO 27001 specifications

Security

General Security Responsibilities:

- Adhere to security policies and procedures..
- Ensuring compliance to Security Policy of Client & Company.

Ctc on offer: 5 to 8 lacs p.a

JOB CODE: ITPRJMGR008

--------------------------------------------------------------
8> Manager - Process Excellence - Goregaon location

- Lean & Six Sigma (Preferably Certified, if not minimum Training)
- 6-7 Years in Quality (BPO)
- Domain Knowledge of Telecom Business for about 2-3 years is preferred
- Skilled in Customer Management
- Willingness to travel to all Company sites across India
- Bachelors degree in any discipline
- Must posses a Black Belt certification in Six Sigma methodology
- Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage
- Knowledge of Indian BPO Scenario Experience in dealing with multi-locational assignments, Prior experience with BPO industry preferred
- 3-4 year of prior experience of working in Quality initiatives
- Must have at least 12 months of six sigma project experience

Ctc on offer: 8 to 10 lacs p.a

JOB CODE: PREXMGR009

--------------------------------------------------------------

9> Lead Generation Officer - Business Development Dept (Malad, Mumbai)

- To generate business for the company from the US region.
- Work timings: US Shifts (5:30 pm to 2:30 am) Sat - Sun offs
- Background should be atleast 2 -3 yrs in International BPO Sales/Retentions/Upselling/Cross selling
- Graduates only

Ctc on offer: Upto 4.50 lacs p.a

JOB CODE: LDGNBD010

--------------------------------------------------------------

10> Sr Officer/Asst mgr - Presales - Solutions Writing

- Pre-Sales Solutions for US Markets
- RFI, RFPs, Documentation EXPERIENCE in preferbly an Internation BD environment

General shifts, some late shifts, Sat-Sun off

Ctc on offer: Upto: 7.5 lacs p.a

JOB CODE: PRESBD011

--------------------------------------------------------------

11> Asst Mgr - Service Delivery - Thane & 1 for Malad

- Strong Exposure on Service Delivery Mgmt
- 5+Yrs of work experience in service support of IT and Project management Skills
- Strong Exposure on ITIL Processes carried out within organization (i,e Setup & Designing of IT Infrastructure, etc).
- Shift Timing: Either 3pm to 12 or 5pm to 2am

Ctc on offer: Upto: 7.5 lacs p.a for Thane & Upto 10 lacs p.a for Malad

JOB CODE: SERVDELTH012

--------------------------------------------------------------

12> Asst Mgr/Mgr - L & D - Chennai

- Behavioral Training Experience
- Exposure to Training Needs Analysis
- Understanding of Corporate L&D Function

Ctc on offer: Upto: 5 to 7 lacs p.a for Asst Mgr & Upto 7 to 10 lacs p.a for Manager

JOB CODE: MGRLDCHEN013

--------------------------------------------------------------

To Apply pl fill up the below mentioned details

Name:
Mobile No:
Email:
Company:
Designation:
Current ctc:
Current residence location:
How soon can you join if selected:
Applying for:
Position code:

Pl email to executivesearch.hrinterface@gmail.com

Regards,

HR Interface Executive Search

August 2011 - Open Positions at HR Interface Executive Search

All open positions for August 2011 have been updated below. For effectively applying to any of these positions make sure you follow the format at the bottom of the post & send it out with the correct job codes. Cvs will be sent filling up the required details at the bottom to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com

--------------------------------------------------------------
1> HR Executive - Lateral recruitment - Middle & Senior level Hiring - Reputed Corporate. Malad location, Mumbai. the position is on payrolls of a 3rd party & the candidate will be absorbed into the company if found good. Monthly salary : between Rs.12,000 to Rs.15,000 per month. Looking for experience in corporate or consultancy but of Middle/Senior level hiring atleast for 1-3 years. Prior experience in administering and analyzing psychometric tests would be desirable. General work timings, Saturday - Sundays off.
JOB CODE: HREXECML001

--------------------------------------------------------------
2> Assistant Manager - Transitions - Reputed International BPO, Malad, Mumbai.
Understand Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes; Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to IGSPL while reducing transition costs and timelines. Ensure adherence to norms specified by COPC certification and ISO 27001 specifications, 2-4 years of prior relevant experience; Must have expertise in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 2-3 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset; In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous; Knowledge/skill to design the Network for BPO/Call Center at offshore would be beneficial. Ctc on offer: 4.5 lacs to 7 lacs p.a.
JOB CODE: ASTMGRTRNS002

--------------------------------------------------------------
3> International Business Development Manager - Presales - Mumbai location
• Experience: 7-10 Years+ for a Manager (International BPO)
• Expertise: International BPO Environment. Good understanding of BPO business.
• Primary Job Responsibilities: Presales, RFI/RFPs, Data Analysis. Should have excellent MS Excel Skills.
• Post Graduation (MBA) mandatory
• BD for UK and the rest of the world (except USA)
• Shifts: General day shift, 5 days working
• Excellent Communication Skills (both Verbal and Written). Ability to liaise with international clients.
Ctc on offer: 8 to 10 lacs p.a (Negotiable)
Work location, Malad, Mumbai.
JOB CODE: INTLBDM003

--------------------------------------------------------------
4> Manager/AGM - Domestic Business Development:

Routine
- Independently work on response to RFIs/ RFPs, presentations, due diligences etc.
- Understand client requirements and conceptualize solutions to meet them effectively
- Make Client specific sales presentations to prospective clients
- Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)
- To be actively involved in pricing and contract negotiation
- Generate new leads and conducting prospect research
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
- Aggressively push the capabilities, credentials and project methodologies of the Company.

Preferred Skill Set:

Education: Preferably a MBA/ PGDBM in Sales and Marketing from a reputed Institute, Exposure to Sales strategy and negotiation courses is preferred

Experience: 5 to 10 years of prior experience in Pre-sales/account management experience with IT/ ITES or business consulting industry preferred addressing Mumbai Enterprise Market; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage.

Work Location: Goregaon (e).

JOB CODE: DOMBDM004

--------------------------------------------------------------
5> Sr Officer / Asst Mgr - L & D

- Behavioral Training Experience expertise.
- Exposure to Training Needs Analysis.
- Understanding of Corporate L&D Function.

Location: Malad (w), Mumbai & one position for Chennai.

Ctc on offer: 3 to 6 lacs p.a

JOB CODE: AMLD005

--------------------------------------------------------------
6> Sr Officer - Business HR (HR Generalist)

1st position: Shift: 5.30 PM to 2.30 AM
2nd position: Shift: 11.00 AM to 8.00 PM

- MBA or PGDBM in Human Resources is a must
- Generalist Experience in a corporate environment (preferably ITES/IT)
- Willingness to do night shifts (ONLY for 1st position)
- Experience in Employee Satisfaction Surveys

Ctc on offer: 3 to 5 lacs p.a

JOB CODE: BHR006 for position 1 & BHR007 for position 2

--------------------------------------------------------------
7> A.M/Mgr - IT Projects, Mumbai Location. (For Reputed International BP0)

- Strong Voice Based IT Infrastructure knowledge and experience
- Requirement Analysis: Analyzing client requirements and have a clear understanding of Technology deliverables.
- Solution Designing: Design and develop the most ideal technology solution for the client to ensure client requirements are met
- Planning and Scheduling: Maintaining a calendar for the projects and scheduling activities as per priorities.
- Reporting: Provide status and progress report to all concerned as per the agreed reporting interval
- Delivery and Timeline: Ensure all project deliverables are completed on time.
- Documentation: Document every details of the project.
- Change Control: Ensure a proper change control is maintained and followed.
- Communication: Have a clear business communication with all concerned as necessary during the project implementation.
- Crisis management: Handle crisis effectively and ensure quick and prompt action is taken in all respects.
- Escalation: Follow a proper escalation process as agreed.
- Capacity Planning: Efficient planning of spares for the process, so as to meet the business requirement with proper DR plan
- Adherence to norms specified by COPC certification and ISO 27001 specifications

Security

General Security Responsibilities:

- Adhere to security policies and procedures..
- Ensuring compliance to Security Policy of Client & Company.

Ctc on offer: 5 to 8 lacs p.a

JOB CODE: ITPRJMGR008

--------------------------------------------------------------
8> Manager - Process Excellence - Goregaon location

- Lean & Six Sigma (Preferably Certified, if not minimum Training)
- 6-7 Years in Quality (BPO)
- Domain Knowledge of Telecom Business for about 2-3 years is preferred
- Skilled in Customer Management
- Willingness to travel to all Company sites across India
- Bachelors degree in any discipline
- Must posses a Black Belt certification in Six Sigma methodology
- Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage
- Knowledge of Indian BPO Scenario Experience in dealing with multi-locational assignments, Prior experience with BPO industry preferred
- 3-4 year of prior experience of working in Quality initiatives
- Must have at least 12 months of six sigma project experience

Ctc on offer: 8 to 10 lacs p.a

JOB CODE: PREXMGR009

--------------------------------------------------------------

9> Lead Generation Officer - Business Development Dept (Malad, Mumbai)

- To generate business for the company from the US region.
- Work timings: US Shifts (5:30 pm to 2:30 am) Sat - Sun offs
- Background should be atleast 2 -3 yrs in International BPO Sales/Retentions/Upselling/Cross selling
- Graduates only

Ctc on offer: Upto 4.50 lacs p.a

JOB CODE: LDGNBD010

--------------------------------------------------------------

10> Sr Officer/Asst mgr - Presales - Solutions Writing

- Pre-Sales Solutions for US Markets
- RFI, RFPs, Documentation EXPERIENCE in preferbly an Internation BD environment

General shifts, some late shifts, Sat-Sun off

Ctc on offer: Upto: 7.5 lacs p.a

JOB CODE: PRESBD011

--------------------------------------------------------------

11> Asst Mgr - Service Delivery - Thane & 1 for Malad

- Strong Exposure on Service Delivery Mgmt
- 5+Yrs of work experience in service support of IT and Project management Skills
- Strong Exposure on ITIL Processes carried out within organization (i,e Setup & Designing of IT Infrastructure, etc).
- Shift Timing: Either 3pm to 12 or 5pm to 2am

Ctc on offer: Upto: 7.5 lacs p.a for Thane & Upto 10 lacs p.a for Malad

JOB CODE: SERVDELTH012

--------------------------------------------------------------

12> Asst Mgr/Mgr - L & D - Chennai

- Behavioral Training Experience
- Exposure to Training Needs Analysis
- Understanding of Corporate L&D Function

Ctc on offer: Upto: 5 to 7 lacs p.a for Asst Mgr & Upto 7 to 10 lacs p.a for Manager

JOB CODE: MGRLDCHEN013

--------------------------------------------------------------

To Apply pl fill up the below mentioned details

Name:
Mobile No:
Email:
Company:
Designation:
Current ctc:
Current residence location:
How soon can you join if selected:
Applying for:
Position code:

Pl email to executivesearch.hrinterface@gmail.com

Regards,

HR Interface Executive Search