Job Purpose : Stabilize accounts where we have operational challenges & Ensure retention.
Key Responsibilities:
1> Analyzes the business challenges, practices, needs and requirements of clients to uncover needs and opportunities and propose solutions
2> Assist in developing a client/Service recovery plan for the Business unit
3> Review all deliverables to ensure quality standards and client expectations are met.
4> Ensure that client issues are dealt with in an efficient manner, informing the Account Manager & the Operations leader of any problems that may arise.
5> Identifying and solving Customer challenges/issues, which may be complex or long-standing and set process to avoid recurrence.
6> Recommend and implement process changes across various processes to improve internal performance on all lead measures and drive initiatives to enhance customer satisfaction.
Ensure retention of Account
Competencies:
- Domain Expertise in Travel and Process
- Excellent Travel Operations Knowledge
- Analytical & Problem Solving
- Interpersonal Skills
- Communication Skills
- Result orientation
- Planning and Execution
Work location: Mumbai.
Salary: 4 - 5 lacs p.a
Work Experience required (In travel only): 4 - 5 years
Cvs to : neha.asthana@gmail.com
Email Subject: Manager - Account Stabilization for MNC Travel Organization
