JOB DESCRIPTION SPECIFICATIONS
Vertical: Service Delivery Support/Project Operations Performance Management
Position : OPM Manager/ Sr. Manager (Head- OPM)
Company Name: Confidential (Pl check with us)
Company Profile: This company is the wholly owned BPO subsidiary of a Huge IT Services Organization. They are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur, Coimbatore, Bangalore and US. They leverage on the strong technology strengths of its parent organization. The core expertise is in providing outsourced services in functions such as Human Resources (HR Outsourcing), Finance & Accounting (F&A Outsourcing), and the Core Operations of companies in industries such as Insurance, Healthcare, Financial Services, Market Research, Utilities, Professional Services, and Engineering Services etc. In these areas we provide both BPO (transactional & interactional) and KPO (analytical and high end) services to our customers in North America, Europe and Asia. Our range of front and back office solutions include Transaction Processing, Documents Management, Voice Processes, and Consulting services
Job Duties/Responsibilities & Functional Aspects
- Lead and support a team of highly motivated, proactive and goal oriented individuals across all Delivery centers in their daily activities spanning Managing Metrics, Process Improvements, Customer Issues, Operational Risk management and Customer Retention.
- Report to COO
- Ensure high team morale, motivation and engagement
- Administrative activities for the team
- Mentor and monitor team
- Process improvements within OPM
- Ensure Positive contribution to the company’s Gross margins and Operating margins
- Recommend new/ improvements to delivery models
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEO’s office through CEO PMO
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities
- Lead/ participate in Six Sigma and Lean projects
- Create various excel based models (e.g. Volume forecasting, pricing etc…)
- Data Analysis for Operations and Support departments
- Monitor creation of/ create reports based on data analyzed
- Create reports for CEO, Functional heads and OPM
- Operational risk management and communications
- Monitor dashboards and issues for early warning signals and trends
- Participate in resource and pricing estimations
- Support for RFP, RFI, Sales Collaterals
- Sigma and Risk management (ARM grid) trainings
- Participate in various meetings as part of the profile
- Ensure compliance to ISO 9001/ 27001
Behavioral Aspects:
- Should be self driven and proactive
- Should be a team player
- Should have good analytical and communication skills
- Should be able to maintain cordial relationship with customers
- Should be detail oriented
- Should be able to creatively solve issues and conflicts.
Academic Qualifications:
- B.Tech or BE/ MBA
Mandatory Skill Sets:
- Good in Analytics
- Good knowledge of MS Office
- Decent knowledge of statistical tools
Soft skills required:
- Professional etiquette
- Good Communication skills
- Good interpersonal skills
Work Experience:
- 8 to 10 Years with good experience in Process Excellence and Six Sigma
Reporting to :
COO
Career Development :
- Sr. Manager / General Manager - OPM
Compensation: Upto 20 lacs (Negotiable)
Work Location:
- Mahape,Navi Mumbai.India.
Office timings:
- General Shift (certain level of flexibility expected)
To Apply pl send your cv to executivesearch.hrinterface@gmail.com and/or neha.asthana@hr-interface.com mentioning for better ease these details requested below:
Name:
Mobile No:
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Current Company:
Current Designation:
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Industries worked in:
Notice period with current company or how soon can you join if selected:
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