Head - Operations - MNC Publishing KPO, Pune Location

Designation: Operations Head / Production Head

Location: 2 Offices in Pune, Viman Nagar & Magarpatta

Qualifications / skill sets:

Education: Graduate or Post graduate in any discipline

Experience: 10 to 12 years in leadership roles in operations

Soft Skills: Good communication and interpersonal skill and entrepreneurial spirit, Man management skill, self motivated

Technical Skills: Microsoft Office. Familiarity with Adobe InDesign, Adobe Photoshop and Illustrator will be an advantage


Roles and Responsibilities :

1.Manage entire production work – from receipt of input to the final deliveries to the customer.
2.Project planning along with the department heads & ensure that the required output is delivered as per the capacity on a daily basis
3.Plan resource requirement (people, technology, etc.) for the project and provide direction and timelines to the department heads. Direct, guide, motivate the team of Project Managers, while setting performance parameters, deadlines, work delegation for the team.
4.Monitor and control production work to ensure timely deliveries with the required quality as per the expectations set by the clients.
5.Client management : Own and manage SLAs , Adhere to SLA requirements.
6.Escalate internal / external delays to the immediate reporting authority with appropriate reasons
7.Coordinate with the clients and in-house production teams for smooth operations. Establish healthy business relations with clients; liaise with them over the project for mutual benefits.
8.Work towards solving their queries and complaints efficiently.
9.Generate reports on the regular developments and proceedings for the strategic review by the management. Measure and monitor individual and team performances.
10.Plan, analyze & conceptualize the basic requirements while setting up the technical infrastructure of the project.
11.Report to Senior Management on any issues / risks related to deliverables
12.Responsible for generating metrics and dashboards for higher management.

About the company:

The Company is a premedia service provider specializing in German and Dutch language work. The company provides typesetting, multimedia, web development, marketing services and software development services to its clients in Europe. The company offers automated XML based pagination solutions in Adobe InDesign, graphics and Flash & animation work with voice over.
The Company is a part of Springer Science+Business Media and is a 100% export unit, registered with Software Technology Parks of India. The company is based at Giga Space IT Park, Pune. Since its launch on 25 August 2006, the company has successfully completed STM (scientific, technical and medical) journals, magazines, books, flash animations, graphics and image processing projects. Having moved past the initial setup stage the company is now expanding into untapped and new market areas of language-based outsourcing in the field of publishing and premedia.

Springer Science+Business Media (www.springer.com) is one of the world’s Leading global scientific publisher, delivering quality content through innovative information products and services, as well as a trusted provider of local-language professional publications in Europe, especially in Germany and the Netherlands. The group publishes over 2,000 journals and more than 6,500 new books a year, as well as the largest STM eBook Collection worldwide. It has a wide Product range across all media for high-quality content (books, journals, newsletters, CD-ROMs, online platforms, protocols, databases and conferences). Springer has operations in about 20 countries in Europe, the USA, and Asia, and some 5,000 employees. In 2009, it generated annual sales of around EUR 883 (this data is in Springer lounge) million. It has 6 main publishing fields: science, technology, medicine, architecture, business and transport.


Looking for: We are essentially looking for an Operations Leader from the BPO/KPO/IT/ITES industries with rich experience in Operations & daily business metrics, process excellence methods, etc. We believe this is a good opportunity for someone from these backgrounds to make a career in Publishing, & get away from the monotony of BPO/IT operations & its shifts. We are looking at a progressive minded individual as this position comes with a lot of scope of growth & expansion in career for this individual.

To Apply:

Pl send your cv after filling up these mandatory details to careerconnect.neha@gmail.com

Name:
Mobile No:
Email:
Current Company:
Current Industry:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Experience in Operations in years (Yes/No):
Reason for looking for a change:
Highest Academic degree:
How soon can you join if selected:

Regards,

HR Interface Corporate Services