Manager - Consulting (BPO)

Job / Position Title: Manager – Consulting

Position reports to: AGM – Consulting

Positions reporting directly to this position: Between 2 to 3 Direct Reportee’s

Primary purpose of the position:


•Conduct Offshoreability assessments to support clients to migrate jobs offshore; and to conduct Process analysis of client operations.

•Undertake all onsite groundwork in respect of Consulting assignments, including Process mapping, documentation, detailed design, migration planning and implementation.

•Facilitate and Enable BPO & Consulting Sales across multiple Geographies and Multiple verticals.

•Manage client relationships effectively, timely and profitably.

•Manage project’s transition from Onshore to Offshore and ensure successful implementation of laid out plans within the specified timescales


Essential duties / responsibilities of the position:


•Work with clients for Scoping and Opportunity Identification exercises to identify areas for transformation & offshoring potential, enhance service delivery and outline areas of potential savings

•Conduct scoping, due diligence & studies for Clients.

•Key account management and support for existing clients

•Will be providing process improvement solutions to clients on the lines of Six Sigma, Lean, and COPC etc.

•Working with Transition & Operational teams to communicate Client expectations for service delivery post deal closure.

•Accountable for the day to day and periodic process monitoring and measurement

•Ensure the accurate replication of all processes

•Understand Client requirements for a Project; Execution and implementation

•Ensuring compliance of all processes, policies and procedures required for the performance of the job

•Create and maintain detailed project plans

•End to end project management using DMAIC methodology - Ensure seamless, timely and profitable migration

•Completed the process definition and detailed documentation after obtaining client sign-offs

•Seek feedback from clients personnel as a method of ensuring continuous improvement and enhancing customer satisfaction.

•Understand client requirements and conceptualize solutions to meet them effectively

•Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions

Client Interface

• Managing Client expectations and building strong relationships
• Manage & Follow up on issues that affect customer satisfaction
• Interact with clients to understand their requirements and deliver the same effectively

Team Management

•Work with a wider team, including Client representatives on a Project, external consultants, etc.
•Build effective vertical and horizontal communication channels

Conflict Resolution

•Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Occasional / Other duties of the position:


• Provide Domain expertise in specific Verticals.
• Migrations, Transitions & Project Management
• Maintaining of flexibility in migrations to complete them on a timely basis but without compromising on controls

POSITION REQUIREMENTS

EDUCATION: Post graduate from a premier B-school would be preferred
MINIMUM YEARS OF EXPERIENCE: 4 to 6 years of prior management experience with IT/ ITES or business consulting industry preferred; Prior Transition, Sales & client servicing experience is preferred;
KNOWLEDGE: Familiar with Operating Systems (Windows 98/95/2000/NT), Knowledge of Microsoft Word, PowerPoint and Excel.
SKILLS: Prior experience of transition experience; Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 2-3 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset
Ability to resolve issues, Ability to manage multiple complex projects simultaneously, Commitment to quality, Comprehension, Composition and Problem solving skills, Capability to developing and maintaining strong relationships, Aptitude for negotiation, Ability to effectively work with all levels in the organization, Engagement and Facilitation skills; Proven strength in trouble shooting, problem solving, coordination and analysis, People & Project Management skills, Knowledge on Quality methodology, Also, Confident and eloquent in written and oral communication, Analytical Skills, Self motivated, Focus on Quality, Target Oriented, High on Integrity, Crisis and conflict management, High follow up skills, Enthusiastic, Proactive, Ability to handle stress, Take initiative, Team Player, Cooperative, Excellent rapport building skills, Strong Planning and Organizational skills, Decision Making.

Nature of experience: (In specific sector / position / role)
BPO, IT or ITES background.

Company Location: Malad(w)

Ctc offered: 7 Lacs to 11 lacs p.a (Negotiable)

To apply, pl send cvs mentioning current ctc & years of exp in transitions/migrations to neha.asthana@hr-interface.com and/or neha.asthana@gmail.com

Regards,

HR Interface Corporate Services