Mgr/Sr Mgr - Operations Performance Management, Navi Mumbai opening

Job Duties/ Responsibilities:

Functional Aspects:

- Lead and support a team of highly motivated, proactive and goal oriented individuals across all Delivery centers in their daily activities spanning Managing Metrics, Process Improvements, Customer Issues, Operational Risk management and Customer Retention
- Report to COO
- Ensure high team morale, motivation and engagement
- Administrative activities for the team
- Mentor and monitor team
- Process improvements within OPM
- Ensure Positive contribution to the company’s Gross margins and Operating margins
- Recommend new/ improvements to delivery models
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEO’s office through CEO PMO
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities
- Lead/ participate in Six Sigma and Lean projects
- Create various excel based models (e.g. Volume forecasting, pricing etc…)
- Data Analysis for Operations and Support departments
- Monitor creation of/ create reports based on data analyzed
- Create reports for CEO, Functional heads and OPM
- Operational risk management and communications
- Monitor dashboards and issues for early warning signals and trends
- Participate in resource and pricing estimations
- Support for RFP, RFI, Sales Collaterals
- igma and Risk management (ARM grid) trainings
- Participate in various meetings as part of the profile
- Ensure compliance to ISO 9001/ 27001

Behavioral Aspects

- Should be self driven and proactive
- Should be a team player
- Should have good analytical and communication skills
- Should be able to maintain cordial relationship with customers
- Should be detail oriented
- Should be able to creatively solve issues and conflicts.

Qualifications : B.Tech or BE/ MBA

Mandatory Skill Sets:

- Good in Analytics
- Good knowledge of MS Office
- Decent knowledge of statistical tools

Work Experience:

8 - 10 Years with good experience in Process Excellence and Six Sigma

Reporting to : C.O.O

Career Development : Sr. Manager / General Manager - OPM

CTC on Offer: As per industry norms.

To send your cv:

Pl mention as email subject: Manager/Sr Manager - OPM, Navi Mumbai location

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Experience in Six Sigma & Process Excellence (yes/no):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search