Showing posts with label BPO Jobs. Show all posts
Showing posts with label BPO Jobs. Show all posts

Monday, September 17, 2012

Service Delivery Manager - IT - Opening - Reputed Client - Mumbai Location




POSITION / JOB TITLE: Service Delivery Manager

POSITION REPORTS TO: AGM - Technology

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

§  Supervise & analyze the call Logged as per the priority
§  Check the incident reports and ensure that it is sent to respective stakeholder
§  Track the SLA violation and ascertain continuous improvement in service delivery
§  Facilitate prompt action during crisis
§  Monitor the reports of calls logged, resolved and pending on a daily basis
§  Liaison with client and update the client with the activities planned or scheduled
§  Ensure that service management reports are provided to the management on monthly, weekly, daily and adhoc basis
§  Adhere and ensure that the team follows security polices and procedures as laid down by the organization
§  Interact with the operation Manager, team Leader so as to understand their issues (if any) and communicate the same to HP programme manager to bring about improvement in service delivery
§  To have clear understanding of the functioning and hierarchy of each department.
§  Assess and identify the resources according to project requirements
§  Ensure that the technical capabilities are inline with project requirements when a new technology is introduced
§  On introduction of new technology, ensure personnel are trained in the same
§  Ensure greater productivity with optimal team size within the budgeted project cost
§  Ensure that high level of service is constantly delivered to clients and the other departments as per agreed SLA
§  Maintain good working relationships with clients being a first-level-of-contact and escalation point for any problems/ issues/incidents faced in service delivery
§  Understand the criticality of projects and provide the service delivery framework
§  Adherence to norms specified by COPC certification and ISO 27001 specifications 

General Security Responsibilities: 
  • Adhering to Information Security Policies and Procedures of the company.
  • Ensuring compliance to Information Security Policies and Procedures 
Specific Security Responsibilities: 
  • Ensure reportees comply with the security policy and procedure of  the company
  • Understand and Comply with Information Security Policies and Procedures, and report all security incidents.
  • Ensure the audit non-compliances are fixed within the stipulated timelines.
  • Protect information entrusted to you.      
  • Follow the information labeling and handling procedures based on the classification level of the asset.
  • Follow the Clear Screen and Clear Desk Policy.
  • Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.
  • Comply with the Non Disclosure Agreement.
QUALIFICATION (Education):QUALIFICATION (Education): Engineering Degree (Electronics or Computer or Telecommunication); CCNA and ITIL certified on intermediate levels

DESIRED YEARS OF EXPERIENCE: 6-8 years of work experience in service support of IT and Project management Skills

DESIRED INDUSTRY EXPOSURE: BPO, IT, ITES

LOCATION: Goregaon (w), Malad (w)

Pl email your cv with all the information below to careerconnect.neha@gmail.com 

Email subject should be: Manager - Service Delivery – Malad/Goregaon location, Mumbai

Name:
Mobile No:
Email Address:
Current Company:
Current Designation:
Current ctc (Annual & Monthly both):
Current Job Profile:
Current Industry:
Current Location:
Academic Background:
Experience in Service Delivery (in years):
Experience in International BPO Service Delivery (Yes/No):
Total years of experience:
Do you have experience in all the areas mentioned in the job description? (Yes/No):
If No, Pls mention which areas you don't have experience in:
Reason for leaving current job:
How soon can you join if selected?:

Regards,

HR Interface Corporate Services
Recruitment Par Excellence
Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/




Friday, August 5, 2011

August 2011 - Open Positions at HR Interface Executive Search

All open positions for August 2011 have been updated below. For effectively applying to any of these positions make sure you follow the format at the bottom of the post & send it out with the correct job codes. Cvs will be sent filling up the required details at the bottom to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com

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1> HR Executive - Lateral recruitment - Middle & Senior level Hiring - Reputed Corporate. Malad location, Mumbai. the position is on payrolls of a 3rd party & the candidate will be absorbed into the company if found good. Monthly salary : between Rs.12,000 to Rs.15,000 per month. Looking for experience in corporate or consultancy but of Middle/Senior level hiring atleast for 1-3 years. Prior experience in administering and analyzing psychometric tests would be desirable. General work timings, Saturday - Sundays off.
JOB CODE: HREXECML001

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2> Assistant Manager - Transitions - Reputed International BPO, Malad, Mumbai.
Understand Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes; Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to IGSPL while reducing transition costs and timelines. Ensure adherence to norms specified by COPC certification and ISO 27001 specifications, 2-4 years of prior relevant experience; Must have expertise in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 2-3 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset; In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous; Knowledge/skill to design the Network for BPO/Call Center at offshore would be beneficial. Ctc on offer: 4.5 lacs to 7 lacs p.a.
JOB CODE: ASTMGRTRNS002

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3> International Business Development Manager - Presales - Mumbai location
• Experience: 7-10 Years+ for a Manager (International BPO)
• Expertise: International BPO Environment. Good understanding of BPO business.
• Primary Job Responsibilities: Presales, RFI/RFPs, Data Analysis. Should have excellent MS Excel Skills.
• Post Graduation (MBA) mandatory
• BD for UK and the rest of the world (except USA)
• Shifts: General day shift, 5 days working
• Excellent Communication Skills (both Verbal and Written). Ability to liaise with international clients.
Ctc on offer: 8 to 10 lacs p.a (Negotiable)
Work location, Malad, Mumbai.
JOB CODE: INTLBDM003

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4> Manager/AGM - Domestic Business Development:

Routine
- Independently work on response to RFIs/ RFPs, presentations, due diligences etc.
- Understand client requirements and conceptualize solutions to meet them effectively
- Make Client specific sales presentations to prospective clients
- Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)
- To be actively involved in pricing and contract negotiation
- Generate new leads and conducting prospect research
- Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
- Aggressively push the capabilities, credentials and project methodologies of the Company.

Preferred Skill Set:

Education: Preferably a MBA/ PGDBM in Sales and Marketing from a reputed Institute, Exposure to Sales strategy and negotiation courses is preferred

Experience: 5 to 10 years of prior experience in Pre-sales/account management experience with IT/ ITES or business consulting industry preferred addressing Mumbai Enterprise Market; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage.

Work Location: Goregaon (e).

JOB CODE: DOMBDM004

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5> Sr Officer / Asst Mgr - L & D

- Behavioral Training Experience expertise.
- Exposure to Training Needs Analysis.
- Understanding of Corporate L&D Function.

Location: Malad (w), Mumbai & one position for Chennai.

Ctc on offer: 3 to 6 lacs p.a

JOB CODE: AMLD005

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6> Sr Officer - Business HR (HR Generalist)

1st position: Shift: 5.30 PM to 2.30 AM
2nd position: Shift: 11.00 AM to 8.00 PM

- MBA or PGDBM in Human Resources is a must
- Generalist Experience in a corporate environment (preferably ITES/IT)
- Willingness to do night shifts (ONLY for 1st position)
- Experience in Employee Satisfaction Surveys

Ctc on offer: 3 to 5 lacs p.a

JOB CODE: BHR006 for position 1 & BHR007 for position 2

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7> A.M/Mgr - IT Projects, Mumbai Location. (For Reputed International BP0)

- Strong Voice Based IT Infrastructure knowledge and experience
- Requirement Analysis: Analyzing client requirements and have a clear understanding of Technology deliverables.
- Solution Designing: Design and develop the most ideal technology solution for the client to ensure client requirements are met
- Planning and Scheduling: Maintaining a calendar for the projects and scheduling activities as per priorities.
- Reporting: Provide status and progress report to all concerned as per the agreed reporting interval
- Delivery and Timeline: Ensure all project deliverables are completed on time.
- Documentation: Document every details of the project.
- Change Control: Ensure a proper change control is maintained and followed.
- Communication: Have a clear business communication with all concerned as necessary during the project implementation.
- Crisis management: Handle crisis effectively and ensure quick and prompt action is taken in all respects.
- Escalation: Follow a proper escalation process as agreed.
- Capacity Planning: Efficient planning of spares for the process, so as to meet the business requirement with proper DR plan
- Adherence to norms specified by COPC certification and ISO 27001 specifications

Security

General Security Responsibilities:

- Adhere to security policies and procedures..
- Ensuring compliance to Security Policy of Client & Company.

Ctc on offer: 5 to 8 lacs p.a

JOB CODE: ITPRJMGR008

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8> Manager - Process Excellence - Goregaon location

- Lean & Six Sigma (Preferably Certified, if not minimum Training)
- 6-7 Years in Quality (BPO)
- Domain Knowledge of Telecom Business for about 2-3 years is preferred
- Skilled in Customer Management
- Willingness to travel to all Company sites across India
- Bachelors degree in any discipline
- Must posses a Black Belt certification in Six Sigma methodology
- Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage
- Knowledge of Indian BPO Scenario Experience in dealing with multi-locational assignments, Prior experience with BPO industry preferred
- 3-4 year of prior experience of working in Quality initiatives
- Must have at least 12 months of six sigma project experience

Ctc on offer: 8 to 10 lacs p.a

JOB CODE: PREXMGR009

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9> Lead Generation Officer - Business Development Dept (Malad, Mumbai)

- To generate business for the company from the US region.
- Work timings: US Shifts (5:30 pm to 2:30 am) Sat - Sun offs
- Background should be atleast 2 -3 yrs in International BPO Sales/Retentions/Upselling/Cross selling
- Graduates only

Ctc on offer: Upto 4.50 lacs p.a

JOB CODE: LDGNBD010

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10> Sr Officer/Asst mgr - Presales - Solutions Writing

- Pre-Sales Solutions for US Markets
- RFI, RFPs, Documentation EXPERIENCE in preferbly an Internation BD environment

General shifts, some late shifts, Sat-Sun off

Ctc on offer: Upto: 7.5 lacs p.a

JOB CODE: PRESBD011

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11> Asst Mgr - Service Delivery - Thane & 1 for Malad

- Strong Exposure on Service Delivery Mgmt
- 5+Yrs of work experience in service support of IT and Project management Skills
- Strong Exposure on ITIL Processes carried out within organization (i,e Setup & Designing of IT Infrastructure, etc).
- Shift Timing: Either 3pm to 12 or 5pm to 2am

Ctc on offer: Upto: 7.5 lacs p.a for Thane & Upto 10 lacs p.a for Malad

JOB CODE: SERVDELTH012

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12> Asst Mgr/Mgr - L & D - Chennai

- Behavioral Training Experience
- Exposure to Training Needs Analysis
- Understanding of Corporate L&D Function

Ctc on offer: Upto: 5 to 7 lacs p.a for Asst Mgr & Upto 7 to 10 lacs p.a for Manager

JOB CODE: MGRLDCHEN013

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To Apply pl fill up the below mentioned details

Name:
Mobile No:
Email:
Company:
Designation:
Current ctc:
Current residence location:
How soon can you join if selected:
Applying for:
Position code:

Pl email to executivesearch.hrinterface@gmail.com

Regards,

HR Interface Executive Search