Business Development Openings - Multiple Levels - Digital Media Branding, Mumbai!

 Designation: Multiple [Ranging from Officer/Sr Officer to Asst Manager to Manager & AVP - Business Development] - Pls make sure your BD experience is in the areas given below & nothing else.

Job Description:

·         We are looking for marketers who can help formulate, implement and manage effective online marketing strategies for our client's clients’ brands.

·         If you have been in marketing, advertising or communications (digital/ non-digital) and think that you can apply your knowledge into understanding marketing problems and creating media-neutral solutions, then do talk to us. You could help us and our clients grow brands like HSBC, Shell, CNN, Disney, Canon, etc.

·         We're looking for people who have atleast 2-6 years of experience.

Skills:

·         You have a knack for brand advertising and communications. 

·         You’re digital media savvy keep on top of the latest developments. 

·         You don’t need spoon-feeding. You’re a self-starter and you’re resourceful. 

·         You love big challenges and you sense big shifts – you KNOW that the old advertising order is going the way of the Dinosaur and that Digital is the future. 

·         You’re a multi-tasker – you can handle a diverse number of concurrent activities. 

·         You push hard for results – you can translate strategies and plans into winning action. 

·         You have logical thoughts and excel at presentation skills. 

·         You’re pretty good at number crunching/ analysis & deriving meaningful action. 

·         You are strategic in your approach. 

·         You have an eye for detail & passion for perfection – you won’t let crap get by you.

Your task at hand:

·         Managing clients/brands end to end. Hence you will be responsible for generating, strategising, servicing, retaining and growing the business.

·         Managing client relationships independently.

·         Arriving at marketing strategies in discussion with the Brand Managers and Marketing managers at the clients end and then get them implemented on various digital platforms.

·         Spotting crisp marketing objectives out of oft-muddled briefs and then help architect innovative digital marketing solutions to reach that objective.

·         Understanding the client and his target audience deeply - perhaps even better than him/her. And you can plan campaigns accordingly.

·         Monitoring your campaigns, recommending improvements and ensuring a win-win scenario for all concerned.

·         Identifying potential clients and closing deals to start relationships with them.
Joining: Immediate

Compensation: Competitive salary, stock options on confirmation, performance-based incentives.
 

To apply:

Email to: careerconnect.neha@gmail.com & neha.asthana@hr-interface.com [Both emails]

Email Subject: Business Development Opening for Major Digital Advertising Company, Mumbai

Pl mention the following details compulsorily even if they are in your cv:

Name:

Mobile No:

Email Address:

Current Company:

Current Designation:

Current ctc (Annual & Monthly both):

Current Job Profile (mention main job function):

Current Industry:

Current Location of Residence(Area & City):

Academic Qualifications:

Experience in BD for Digital Media (Y/N) & in years:

Brands you’ve strategized marketing for:

Handled clients individually (Y/N):

Total years of experience in advertising or Marketing communications (digital/non-digital):

Reason for leaving current job:

How soon can you join if selected?:

What designation are you applying for: (pls keep in mind your current designation):

Regards,

HR Interface Corporate Services

Recruitment Par Excellence

Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/

Service Delivery Manager - NON IT Process, Reputed BPO Client, Mumbai

Designation: Manager, Service Delivery

Location: Bhayander (w), Mumbai

Ctc on Offer: 13-14 lacs p.a

Company Profile: The Hiring Company which was founded in the year 2007, provides BPO services for Fortune 1000 clients with more than 37,000 employees in 50 service centers in 22 countries in 50 contact centers. It currently manages more than 100 million voice, e-mail, and chat contracts a year.The footprint of the company includes countries across North America, Europe, Asia Pacific, Latin America, Middle East and Africa delivering service in over 35 languages. It is a premium business process outsourcing (BPO) service provider specializing in customer relationship management including inbound & outbound sales, customer care, customer retention, back office and technical support & warranties. It is the provider of choice to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, healthcare and financial services companies. It continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. As a known "Employer of Choice" in the regions in which it operates in, it is able to attract the best talent, ensuring its  support professionals are truly engaged in their clients' businesses and brands - resulting in a superior customer experience.

Industry Recognition: One of the Most Honored Global BPO Providers, this company has been consistently recognized by contact center industry leaders - winning 127 international awards since the year 2000 in Global Services, Vendor Awards, CRM Excellence Awards, Best Practices awards, MVP Quality awards, etc. It is an excellent place to work, grow & enhance your career prospects, being a preferred employer today.

Summary:

·    Maintain operational proficiencies of account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Managers and staff with operational support. Maintain the business profitability to the gross margin level.

·    Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery.  Provide leadership for our Team Managers to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions.

Responsibilities:

·   Lead team members, foster their professional development and growth, and promote teamwork and cooperation.

·   Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction.  Manage the operational requirements of the customer on a daily basis.  Monitor call volume, call quality and manage telephone coverage to effectively support customers and forecasted call volumes.

·   Review information received from all data sources. Review and take appropriate action. Team with local Operations Planning group to evaluate staffing needs and make adjustments to meet changing demands. Work closely with planning team to identify issues, trends and gaps in scheduling.

·   Manage labor and non-labor costs to ensure business profitability to the contribution margin level. Participate in the budget planning process. Ensures compliance and achievements as defined in the annual budget.

·   Provide leadership and guidance to Team Managers with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team.

·   Act as an escalation point for employee relations, and customer issues, where the Team Manager assesses the need for additional support.  Manage conflict and problem resolution for both types of situations.

·   Resolve personnel issues in a professional and timely manner.  Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance.

·   Provide leadership by maintaining an awareness of industry standards and sharing information with the account.

·   Maintain open communication with all personnel.  Act as a resource for answering questions, resolving product and policy questions.

·   Prepare and process annual performance appraisals of direct reports on time.  Manage the appraisal process within the team ensuring reviews are processed on time.  Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Manager’s and Support Professional’s. Provide guidance for successful career pathing.

·   Conduct bi-weekly one-on-ones with each direct report to ensure policy and procedure understanding and compliance.  Act as a resource for staff professional development and work to ensure expected quality and productivity levels.

·   Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team.

·   Complete bi-weekly payroll for direct reports.

·   Work with other departments and colleagues to ensure effective working relationships across the organization.

·   Stay current on internal work processes, policies and procedures.

·   Responsible for preparing and delivering monthly and quarterly Business Reviews to clients.

·   Responsible for maintaining professional relationships with Business Directors and clients.

·   Responsible for contributing to the budget planning process and monthly forecasting updates, including variance explanations.

·   Responsible for understanding and working with the client’s statement of work.

·   Responsible for contributing to the client invoice process and adhering to finance’s invoice schedule.

·   Responsible for understanding and complying with all company and team policies and procedures.

·   Other duties as assigned.

Requirements:

·      Skill in providing an exceptional customer experience.

·      Skill in verbal and written communication to analyze, interpret and address customer needs.

·      Knowledge of contact services industry.

·      Able to manage multiple projects and tasks effectively.

·      Knowledge of PC applications.

·      Excellent problem solving experience and decision making abilities.

·      Ability to interact effectively with all levels of management and customers.

·      Ability to work with minimal guidance or supervision in a time critical environment.

·      Ability to be flexible and quickly adapt to changing business needs and processes.

·      Ability to motivate and mentor team, presenting new opportunities and challenges for additional development to achieve desired results.

·      Effective management skills that demonstrate the ability to balance business goals and results with staff developmental needs. Specific examples of staff development through skill development programs a plus.

·      7+ years of management experience in a technical service or service delivery environment.

·      A bachelor degree in Computer Science, MIS, or Business

·      Equivalent education or experience may be substituted for any of the above.

To apply:

Email to: neha.asthana@hr-interface.com and/or careerconnect.neha@gmail.com

Email Subject: Service Delivery Manager, Bhayandar, Mumbai location

Pl mention these details mandatorily (they help in quick referencing your cv):

Name:

Mobile:

Email:

Current Company:

Current Industry:

Current Designation:

Current ctc (With & without variables):

Experience in International BPO/ITES Service Delivery in  years:

Total years of experience other than BPO Service Delivery:

Highest Academic Qualification:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

Regards,

HR Interface Corporate Services

Recruitment Par Excellence

Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/

Happy 7th Birthday HR Interface!

7 years! The number 7 is the seeker, the thinker, the searcher of Truth (notice the capital "T"). The 7 doesn't take anything at face value, it is always trying to understand the underlying, hidden truths. The 7 knows that nothing is exactly as it seems and that reality is often hidden behind illusions! 7 years of Interviewing Dammit! :))) Happy 7 years Team HR Interface! Lets keep doing the good work!

Best Always,

Neha Asthana
C.E.O & Founder
HR Interface Executive Search Services
Mumbai.
India

AGM - Global Mobility (Inhouse Immigration Process Operations), Reputed International BPO, Mumbai

Position – AGM - Global Immigration.

Experience Range: 5 - 7 yrs relevant experience in Visa/Immigration Formalities, Paper work,etc. High level of expertise needed. We are not looking at people with less knowledge or competence but at someone who has a very high level of understanding of past & current Visa reforms, regulations, Immigration formalities, etc. Pls apply only if you are an Immigration Subject Matter Expert.
Qualification: Graduate / Post Graduate 

Ctc on Offer: 15 to 17 lacs p.a

Location: Mumbai Suburbs.

Company Profile: The hiring company is a leading global Business Process Outsourcing Provider supporting multinational clients with over 50,000 employees in 99 delivery centres across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa. Being recognized as one of the best places to work, 4 years in a row and being part of one of the most admired support services company according to Management Today, they believe in being a trusted partner for their clients, a place of learning and excellence for their employees.

Job Description :

This position is new in the company and is being established to streamline the global immigration processes within the organization along with the assistance of external counsel.  The position is responsible for managing the overall immigration process and provides strong partnership to business operations. This involves managing internal requirements as well as managing third party suppliers in all areas of visas and immigration. The candidate will report to senior personnel in the HR department. 

The primary accountabilities of this position includes but not limited to:
Responsible for evaluating current immigration processes to achieve operational objectives, maintain controls, assist customers (internal/external), and ensure compliance with legal and business requirements as well as effectively manage relationships with employees, business partners and outside counsel.

Candidate will be required to but not limited to: 

• Handling queries and tasks from multiple individuals and departments within the company
• Handling multiple Vendors with different Service Level Agreements
• Liaising with primary immigration service provider
• Maintaining detailed records of the movement of people across countries.
• Spotting issues related to tax, social security payments, visa violations, visa requirements etc. and reporting them to the concerned authority within the company.
• Establish new processes to fill gaps in existing systems.
• Assist in the alignment of the immigration policies, processes and standards of the company
• Assist senior management in setting annual goals and objectives for the department, develop and conduct contract renewal strategies.
• Provide and/or arrange regular immigration updates and training sessions for management and employees
• Provide and implement recommendations for ongoing audit compliance processes
• Liaise with senior management, HR Professionals, employees on immigration matters
  Budget, track and report immigration costs
• Conduct legal research on available work permits and visas for international employee travel

 The Candidate must posses 

• Graduate degree (post graduate diploma/certificate is an advantage)
  
  
• 5 years of industry experience, with the last one year of strong experience with in house employees immigration / global mobility
  
  
• Experience in managing wide range of domestic/international immigration matters.
  
  
• Capable of handling high volume of immigration-related matters
  
  
• Ability to multi-task and prioritize effectively
  
  
• Excellent interpersonal & effective communication and writing skills, ability to work with different personalities and temperaments and cross-cultural awareness
  
  
• Organization skills and a strong eye for detail

• Expertise in Microsoft Office suite of programs
  

Pl email your cv with all the information below to careerconnect.neha@gmail.com or neha.asthana@hr-interface.com compulsarily mentioning the below details without which your cv cannot be processed

Email subject should be: AGM - Global Mobility, Reputed International BPO, Mumbai location

Pl mention the following details compulsorily even if they are in your cv:

Name:

Mobile No:

Email Address:

Current Company:

Current Designation:

Current ctc (Annual & Monthly both):

Current Job Profile (mention main job function):

Current Industry:

Current Location of Residence(Area & City):

Academic Qualifications:

Experience in the areas of visas and immigration in years:

Subject Matter Knowledge of Visas & Immigration (Low/Medium/High):

Total overall years of experience:

Reason for leaving current job:

How soon can you join if selected?:

Regards,

HR Interface Corporate Services

Recruitment Par Excellence

Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/