Head - Operations - MNC Publishing KPO, Pune Location

Designation: Operations Head / Production Head

Location: 2 Offices in Pune, Viman Nagar & Magarpatta

Qualifications / skill sets:

Education: Graduate or Post graduate in any discipline

Experience: 10 to 12 years in leadership roles in operations

Soft Skills: Good communication and interpersonal skill and entrepreneurial spirit, Man management skill, self motivated

Technical Skills: Microsoft Office. Familiarity with Adobe InDesign, Adobe Photoshop and Illustrator will be an advantage


Roles and Responsibilities :

1.Manage entire production work – from receipt of input to the final deliveries to the customer.
2.Project planning along with the department heads & ensure that the required output is delivered as per the capacity on a daily basis
3.Plan resource requirement (people, technology, etc.) for the project and provide direction and timelines to the department heads. Direct, guide, motivate the team of Project Managers, while setting performance parameters, deadlines, work delegation for the team.
4.Monitor and control production work to ensure timely deliveries with the required quality as per the expectations set by the clients.
5.Client management : Own and manage SLAs , Adhere to SLA requirements.
6.Escalate internal / external delays to the immediate reporting authority with appropriate reasons
7.Coordinate with the clients and in-house production teams for smooth operations. Establish healthy business relations with clients; liaise with them over the project for mutual benefits.
8.Work towards solving their queries and complaints efficiently.
9.Generate reports on the regular developments and proceedings for the strategic review by the management. Measure and monitor individual and team performances.
10.Plan, analyze & conceptualize the basic requirements while setting up the technical infrastructure of the project.
11.Report to Senior Management on any issues / risks related to deliverables
12.Responsible for generating metrics and dashboards for higher management.

About the company:

The Company is a premedia service provider specializing in German and Dutch language work. The company provides typesetting, multimedia, web development, marketing services and software development services to its clients in Europe. The company offers automated XML based pagination solutions in Adobe InDesign, graphics and Flash & animation work with voice over.
The Company is a part of Springer Science+Business Media and is a 100% export unit, registered with Software Technology Parks of India. The company is based at Giga Space IT Park, Pune. Since its launch on 25 August 2006, the company has successfully completed STM (scientific, technical and medical) journals, magazines, books, flash animations, graphics and image processing projects. Having moved past the initial setup stage the company is now expanding into untapped and new market areas of language-based outsourcing in the field of publishing and premedia.

Springer Science+Business Media (www.springer.com) is one of the world’s Leading global scientific publisher, delivering quality content through innovative information products and services, as well as a trusted provider of local-language professional publications in Europe, especially in Germany and the Netherlands. The group publishes over 2,000 journals and more than 6,500 new books a year, as well as the largest STM eBook Collection worldwide. It has a wide Product range across all media for high-quality content (books, journals, newsletters, CD-ROMs, online platforms, protocols, databases and conferences). Springer has operations in about 20 countries in Europe, the USA, and Asia, and some 5,000 employees. In 2009, it generated annual sales of around EUR 883 (this data is in Springer lounge) million. It has 6 main publishing fields: science, technology, medicine, architecture, business and transport.


Looking for: We are essentially looking for an Operations Leader from the BPO/KPO/IT/ITES industries with rich experience in Operations & daily business metrics, process excellence methods, etc. We believe this is a good opportunity for someone from these backgrounds to make a career in Publishing, & get away from the monotony of BPO/IT operations & its shifts. We are looking at a progressive minded individual as this position comes with a lot of scope of growth & expansion in career for this individual.

To Apply:

Pl send your cv after filling up these mandatory details to careerconnect.neha@gmail.com

Name:
Mobile No:
Email:
Current Company:
Current Industry:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Experience in Operations in years (Yes/No):
Reason for looking for a change:
Highest Academic degree:
How soon can you join if selected:

Regards,

HR Interface Corporate Services

Asst Mgr - Grade II - Organisational Development - Mumbai Location

POSITION / JOB TITLE: Assistant Manager – Organization Development

FUNCTION/ Department: HR / L&D

DESIGNATION: Assistant Manager – Organization Development

GRADE/ LEVEL AS PER IGS FRAMEWORK: AM / Level II

LOCATION: Malad, Mumbai

POSITION REPORTS TO: AGM – L&D

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

Managing OD activities – PMS, Organization Design and higher education schemes.

- Creating awareness on PMS
- Timely completion of appraisal process
- Ensuring audits are done, reports completed and action plans drawn up
- Collating ratings and analyzing trends
- Updation of organization charts
- Creating awareness on higher education schemes and managing the process end to end

TEAM RELATED:

CLIENT SPECIFIC / ORIENTED:

OCCASSIONAL RESPONSIBILITIES:

- Work on any special project that the department may take up from time to time
- Co ordinate IJP movements
- Conduct PMS training for performance champions

QUALIFICATION (Education):

- Graduate in any discipline.
- Post graduation in Human Resources / Psychology / Social Work is desirable

DESIRED YEARS OF EXPERIENCE: Exposure to HR activities in an organization for 2 to 5 years atleast

DESIRED INDUSTRY EXPOSURE: BPO/IT/ITES/EDUCATION Sectors preferred.

DESIRED ROLE EXPOSURE:

MANDATORY SKILLS / PROCESS ABILITIES

- Excellent Communication Skills
- Excellent Presentation Skills
- Good Interpersonal Skills
- Computer Skills: Knowledge of MS Office (W0rd, Excel & Power point)

PROCESS ABILITIES & COMPETENCIES CRITICAL FOR THE ROLE (BEHAVIORAL):

Planning - Demonstrates clear planning skills. Translates business objectives into functional activities. Sets goals and processes and organizes resources to ensure that the desired results are met.

Analytical Thinking - Makes constructive use of the information at his disposal. Is sensitive to the business environment and evaluates Intelenet’s possibilities in terms of products/ processes/ services/ systems.

Decision-Making - Proactively seeks and accurately evaluates the available data. Anticipates outcomes and implications. Chooses the optimal solutions from all those available and implements the necessary actions in a timely manner.

Customer Focus - Is highly customer oriented. Makes serious efforts at understanding client needs and ensures customer expectations are met in every interaction.

People Management - Manages associates’ aspirations and facilitates associates’ development by effective interventions. Ensures key performance measures are met.

Communication - Produces clear and effective documentation and communication. Is able to make accurate interpretations of complex material.

Team Leading - Is an effective team player and team leader. Guides and supports the efforts of team members towards the achievement of the team objectives. Is proactive in avoiding or resolving conflicts.

Quality and Improvement orientation - Is proactive in ensuring that learning is shared and that quality and other key matrices are improved upon.

Resilience - Maintains effective work behavior in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.

Initiative and Commitment to Achieve - Is proactive and self-starting; Seizes opportunities, originates action and actively influences them. Demonstrates a willingness to excel against all odds.

To send your cvs pl fill in these details & send to careerconnect.neha@gmail.com and/or neha.asthana@hr-interface.com

Name:
Mobile No:
Email:
Current Company:
Current Industry:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Experience in OD in years (Yes/No):
Reason for looking for a change:
Highest Academic degree:
How soon can you join if selected:

Regards,

HR Interface Corporate Services

Associate Director - Business Development Opening, Mumbai for MNC Facilities Mgmt Giant

JOB DESCRIPTION

DESIGNATION: Associate Director - Business Development - Integrated Facilities Mgmt

TITLE: BD – Lead/West India

BUSINESS LINE: Integrated Facilities Management (IFM)

LOCATION: Lower Parel – Mumbai

RESPONSIBILITY: Development of new IFM business

REPORTING TO: Head of Business Development – India

YEARS OF EXPERIENCE: 10 TO 12 years Minimum

PROPOSED CTC: Best in the industry (20 lacs+)

POSITION GOALS:

- Achievement of net operating revenue, and new business targets in accordance with performance appraisal deliverables.
- Overseeing local new business activities
- Seeking out new business opportunities and market segments in India.
- Working with other business lines to promote cross-sell.
- Working with the IFM operations teams to ensure the smooth transition of the new appointments.
- Achieving the objectives contained in the Individual Performance Management Plan for the position.

OTHER: This role requires significant liaison with Operations and Commercial Teams in India. So incumbent should be an experienced people person who liasons effectively & effortlessly with interdepartmental & cross country teams.

Specific responsibilities:

- Developing New Business Strategy
- Determining the target market segments in conjunction with the Director Business Development.
- Contributing to and supporting the India Business Plan.
- Working with the Director Business Development on pricing strategies.
- Actively Researching and observing competitor activity

Financial Accountability

- Contributing to the quarterly forecasting sessions.
- Meeting the agreed new business targets by supporting new business activities in India.
- Identifying cross selling opportunities for other business lines of the company.

New Business Development

- Formulating proposals, presentation materials and responses for RFPs.
- Cold calling or networking with new clients in target market segments.

REQUISITE EXPERIENCE

- Masters / Bachelor of Marketing.
- Business development experience is a must
- 8-10 years experience in operations and/or business development in facilities management or services industry
- Good knowledge of the local Indian market.

SKILLS

- Excellent communication skills – written and verbal
- Good presentation skills
- Good understanding of financials
- Self motivated
- Organised.
- Hands-on

To send your cvs pl fill in these details & send to careerconnect.neha@gmail.com and/or neha.asthana@hr-interface.com

Name:
Mobile No:
Email:
Current Company:
Current Industry:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Experience in Real Estate or Facilities Management Business Development (Yes/No):
Reason for looking for a change:
Highest Academic degree:
How soon can you join if selected:

Regards,

HR Interface Corporate Services

Sr. Financial Analyst (Chartered Accountant) Mumbai location

Position/Title – Sr. Financial Analyst

Years of Experience – 7 to 9 years

Salary Range – 15 to 18 lacs

We are hiring for a Junior Financial Analyst also for candidates with experience of 3 to 5 years. Ctc offered for it is 12 to 15 lacs p.a (Pl apply according to which band you fall in, it will help us shortlist you better)

Job Description:

• Finalisation of all company accounts
• Income Tax Submissions and Assessments
• Service Tax Submissions and Assessments
• VAT submissions and Assessments
• TDS compliance
• Statutory and Internal Audit
• Automation
• Investments
• Ratio and Variance Analysis
• Margin Analysis
• Foreign Subsidiary Compliance and Audits
• Foreign Company Income Tax Returns
• Group Recon
• MIS
• Budgets
• IFRS Transition, Execution and Implementation

Qualification – CA

Preferably having SAP experience. Knowledge of Tally is a must.

Work Location: Lower Parel, Mumbai

To send your cvs pl fill in these details & send to careerconnect.neha@gmail.com OR neha.asthana@hr-interface.com with Email subject as "Financial Analyst or Jr Financial Analyst - Mumbai Loctaion" depending on which band you fit.

Name:
Mobile No:
Email:
Current Company:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Chartered Accountant in which year:
Experience in years after internships:
Experience in Foreign Subsidiary Compliance and Audits (Yes/No):
Experience in Foreign Company Income Tax Returns(Yes/No):
Knowledge of SAP (Yes/No):
Knowledge of Tally (Yes/No):
Experience in all areas mentioned above (Yes/No):
If No, pl specify which areas you do not have exposure to:
Reason for looking for a change:
How soon can you join if selected:

Regards,

HR Interface Corporate Services

E-Commerce - Business Development Manager (With Knowledge of Payment Gateways) for Reputed India Media Giant

Position/Title – Business Development Manager

Job Description:

1> Working or worked with an e-commerce industry player
2> Between 6 - 9 years of work experience in business development, relationship mgmt & alliances
3> Revenue responsibility managed, large accounts/key accounts managed successfully
4> Good knowledge of trade within the e-commerce space
5> Experience in managing Payment Gateways is an added advantage
6> Good communications, aggressive and goal oriented
7> Analytical ability and innovation are vital skill sets
8> Team handling skills and ability to travel will be necessary on this job
9> Responsibility is of a national level and may transcend borders if necessary
10> Motivated, self starter with a proven track record

Salary : Between 12-15 lacs p.a, position is based in Mumbai

Educational Qualification: MBA (Preferred)

Important: Candidate should have good knowledge of e-commerce

Experience Required: 6-9 years

Location: Lower Parel, Mumbai

To send your cvs pl fill in these details & send to careerconnect.neha@gmail.com

Name:
Mobile No:
Email:
Current Company:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Area of Expertise:
Experience in (a)Ecommerce & (b)Payment Gateway knowledge (Yes/No):
Current Industry:
Reason for looking for a change:
Flexible with travel? (Domestic & International):
Highest Academic degree:
How soon can you join if selected:

Regards,

HR Interface Corporate Services

Will you get that interview call? Tips on sending job applications.

Dear Friends,

How many of us are tired applying for jobs that never seem to result in interview calls and job offers? Or jobs that dont fit our skill sets? Wrong companies? Life is too short to make mistakes! And on top of that we get lazy and send out our cvs to companies & consultants, within BLANK EMAILS!! Sacrilege! That is the first cardinal sin when it comes to applying for jobs. Well, the second actually. The first one is sending it for wrong openings, to the wrong companies, etc.

Ok, lets get it into precise bullet points, shall we? So its easier to understand, and we can all keep it as a reference note.

1> Know Thyself

Firstly, pl, compulsorily, have a thorough understanding of your skills & expertise so you know what jobs you can or should apply for & which ones you shouldn't. For eg: Someone who has done Sales may want to get into Marketing & think, "I've done sales, I can do marketing...its just selling right?" Now as plausible as that sounds, the employer's job description sheet always asks for mainstream Marketing MBAs who may have experience in Market Research, ATL/BTL activities, and other marketing related experience. Someone from Advertising may have a better shot at making a transition into Marketing, but not a Sales guy. I'm not saying its impossible, you may go the proper route of doing an MBA in Marketing, getting a minimum of a year's experience as an intern in marketing with some company & then slowly & steadily climb that ladder. But when one sends out a cv for a job that doesn't suit them or their skills, the chances for any kind of a call back are zero. Hence, Know Yourself.

2> Email Subject

Sometimes, uninteresting or vague email subject headers also tend to put off employers. The right way to form an email subject could be as under:

i) Ref: Your Job Post on Xyz.com: HR Generalist with 5 yrs exp_Mumbai location (when applying for a job posting)

ii) Introduction: HR Generalist_BPO Industry_5 yrs exp_Delhi location (when freshly introducing your candidature)

iii) Referred by John Smith for the HR Generalist opening with you. (When referred by someone the company/consultant knows)

iv) HR Generalist with 5 yrs exp looking to relocate to Mumbai (for job applications from other locations)

3> Email Body

Some common mistakes people make while sending out their cvs which need to be avoided are as follows:

i) Blank email:
This is a complete no no, as a blank email is seen as pure laziness and/or lack of initiative taking in properly introducing one's candidature to the employer. Plus since these employers/consultants get more than 200-500 cvs a day, can you not guess which ones get checked & which ones get deleted?

ii)Vague information:
Some people have a habit of writing their qualities rather than skills without putting in any details about how many years they have worked, which company have they worked for, what is their current ctc, what is their reason for wanting to leave their present employer, and how soon can they join if selected, what areas or functions are they competent enough to get jobs in, etc. So if you send out a mail that goes like this, "Dear Consultant, I am a hardworking individual who has high levels of integrity & is very diligent & punctual. I've got rewards & recognitions for my work in my previous companies & have been appreciated by my seniors. I'm looking for a job that will add to my career growth & help me succeed", no points for guessing, but its going into the trash can!!

What employers WANT to see would go something like this, "Dear Consultant, I introduce myself as an individual with 8.5 yrs of strong and relevant experience in the Human Resources function with organizations like ABC, DEF & XYZ, where I am currently working, in the capacity of Manager - HR. I am an MBA in HR from the prestigious B-School, (Name of B School), Year 2007. My specialties include Learning & Development, Talent Acquisition, Comp & Ben, Payroll, Grievances Handling, PMS, Employee Engagement & OD. I'm looking to move from XYZ because they are shifting their operations to a new location & it would be impossible for me to relocate as my family is here, and hence I'm looking for a job at the earliest, I'm already serving a notice & can join any organization in 30 days at the max, although an earlier joining can be negotiated, I'm currently on an annual ctc of 10 lacs p.a (of which 1 lac is variable, pl let me know if you need any other information. Regds, John Smith (Mobile No)"

Helps to put it in the below format also for quick reference & maximum call backs as not all cvs get opened, but this is enough to make a consultant open your cv:

Name:
Mobile No:
Email:
Current Company:
Designation:
Annual Ctc (Fixed+Variable breakup):
Currently Residing at location:
Area of Expertise:
Current Industry:
Reason for looking for a change:
Flexible with 6 days working?:
Highest Academic degree:
How soon can you join if selected:

Hope this helps! Pl pass it around so maximum people can understand 'What Not to Do while applying for jobs'

Regards,

HR Interface Corporate Services

AGM/GM/DGM - Business Development (Reputed Domestic BPO) - Bangalore/Chennai/Delhi/Gurgaon openings

JOB DESCRIPTION

Job Designation:
DGM / GM / AGM - Business Development

Position Dimensions:

Reporting to – Chief Operating Officer, South
Reportees - Sales Managers at The Company, South India. Interactions Senior Management, All departments and processes primarily Operations and Finance

A. Job Summary

Promote company’s business to prospective clients; Represent the organization in key external business relationships with major clients and joint venture partners; Front ending opportunities and making pitches to prospective clients; Coordinate for client visits and assist in the tour of facilities of the company; Documentation of collaterals, solution development; respond to proposals and information requests.

B. Responsibilities

Routine :

1> Independently work on response to RFIs/ RFPs, presentations, due diligences etc.
2> Understand client requirements and conceptualize solutions to meet them effectively
3> Make Client specific sales presentations to prospective clients
4> Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)
5> To be actively involved in pricing and contract negotiation
6> Generate new leads and conducting prospect research
7> Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
8> Aggressively push the capabilities, credentials and project methodologies of the Company.
9> Ensure adherence to client work and audit standards and compliance with legal requirements on requests received from clients
10> Ensure cold calling is regularly done and a sales pipeline is generated.
11> Coordinate with the management team and ensure required information for the project is sent to the client.
12> Compile RFI / RFP for all prospects.
13> Ensuring pipeline at all levels of the sales cycle, and across verticals.
14> Liaison with the Corporate Communications Team to ensure company’s visibility.
15> To be well acquainted with processes, operations, strategy & financials of the company.
16> Collect & collate information from required sources for initiating new proposals and ensure adherence to timelines
17> Assist in maintaining and developing existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison and optimize quality of service, business growth and customer satisfaction.
18> Monitor market and competitor activities and provide relevant reports and information
19> Forecast business and sales pipeline as required
20> Update management on the status of all prospects

Team Management :

1> Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training
2> Build effective vertical and horizontal communication channels
3> Provide efficient leadership to the team
4> To be a role-model for the Team in terms of performance/ behavior/ attitude
5> Formulate long term plans for the development and motivation of the team
6> Groom and mentor subordinates in handing more responsibility
7> Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Client Interface

1> Identify process gaps to formulate solutions.
2> Act as an interface between the client and The Company


C. Personal Profile:

1> Personality:
2> Self Starter
3> Positive attitude
4> Persuasive Resilience
5> Extrovert

Specific Job Skills:

1> Communication Skills
2> Negotiation skills
3> Internal Customer / External Customer Management
4> Planning/ Organizing & Time Management
5> Client Relationship Management.
6> Analytical Skills
7> Decision Making

Computer Skills: Familiar with Operating Systems (Windows 98/95/2000/NT), Knowledge of MS Office, MS Project


D. Preferred Skill Set:

Education: Preferably a MBA/ PGDBM in Sales and Marketing from a reputed Institute, Exposure to Sales strategy and negotiation courses is preferred

Experience: 7 to 10 years of prior experience in Pre-sales/account management experience with IT/ ITES or business consulting industry preferred; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage.

IMPORTANT:

Candidate must be willing to work on BPO leads for non telecom sector
Open to extensive travelling
LOOKING FOR EXPERIENCE IN NON TELECOM BPO Sales ONLY.


Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Highest Academic degrees:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Experience in BPO/IT/ITES Presales & Business development(Yes/No):
Reason for a looking for a change:
Current ctc:
How soon can you join if selected:

pl send this to neha.asthana@gmail.com or executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search