Transitions Openings | Job Monitor | March 2012 | Mumbai/Delhi Locations

Location: Mumbai & Delhi respectively
Industry: BPO
Functional Area: BPO Transitions, 5-7 years of prior experience in transitions, Delhi based - F&A (and Travel) only; Mumbai based BFSI, Insurance, Travel
Educational Requirements: Graduate in any discipline, Preferably MBA/ PGDBM from a reputed Institute. Preferably Prince Certified and/or PMI certified.
Areas of expertise needed: Experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 5-7 transitions independently
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Position I: AGM/DGM- Transitions – Mumbai

Position II: AGM/DGM- Transitions – Delhi

Reportees: Managers / Assistant Managers / Officers

Department: Project Management

Job Specifications:

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

Understand Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes; Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to the company while reducing transition costs and timelines.

- Maintain & monitor project metrics
- Interact with clients with respect to project status and plans
- Conduct team meetings to review internal project / task status
- Report internally and, to the client periodically
- Closely monitor team performance against client SLAs and develop & implement improvement plans wherever necessary
- Oversee migration of projects through BAU stage and until handover to Operations
- Manage customer relationships during design & planning and pilot phase
- Undertake all project management responsibilities (including project planning, sizing, financial validation of commercials, client & internal reporting on project metrics, etc)
- Support Operations in development of offshore service management framework (SSA, SLAs, etc) jointly with customer for offshore service delivery
- Ensure adequate staffing (numbers and quality) in recruitment by coordinating with HR team
- Ensure successful accreditation of staff by coordinating with CORE trainers, process trainers and training development team
- Accountable for minimizations of migration costs
- Evaluate project risks and develop & implement mitigation plans
- Support onshore sales and relationship management team in identifying new / additional business opportunities with the customer
- Complete all relevant documentation for the transition methodology followed

CLIENT SPECIFIC / ORIENTED:

- Work closely with client during design stage to develop project plan, capacity plan and implementation plan
- Interact with client in case of all project and offshore operations’ related issues during pilot stage
- Interact with client (in coordination with legal team & relationship management team) to support development of the Service management framework (SSA, SLAs, etc)
- Interact with client (in conjunction with relationship management team) for commercial matters

QUALIFICATION (Education): Graduate in any discipline, Preferably MBA/ PGDBM from a reputed Institute. Preferably Prince Certified and/or PMI certified.

DESIRED YEARS OF EXPERIENCE: 5-7 years of prior experience in transition

DESIRED INDUSTRY EXPOSURE: BPO

DESIRED ROLE EXPOSURE: Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives; Must have handled at least 5-7 transitions independently; Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration would be an asset; In-depth knowledge on Networking Technologies including Routing / Firewall / Voice Avaya / Nortel would be advantageous; Knowledge/skill to design the Network for BPO/Call Center at offshore would be beneficial; Knowledge of MS Project, MS Visio, MS office is mandatory.

MANDATORY SKILLS / PROCESS ABILITIES

- Exceptional presentation skills
- Capability to develop and maintain strong relationships
- Potential to handle multiple priorities simultaneously
- Thrive in a team-oriented & deadline driven environment
- Strong Planning and Organizational skills
- Confident and eloquent in written and oral communication
- Analytical Skills
- High on Integrity
- Crisis and conflict management
- Decision Making
- High follow up skills
- Outstanding negotiation and persuasion skills
- Team Player- Capable of leading a team
- Excellent rapport building skills
- Familiar with MS Visio and MS Project


PROCESS ABILITIES

- Adept at communicating across business and cultural barriers to ensure customer satisfaction
- Knowledge of writing proposals & documentation


Ctc on offer: 10 To 23 lacs p.a

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While sending your cv (send to careerconnect.neha@gmail.com, subject as:
For Position I: AGM/DGM - Transitions - Mumbai
&
For Position II: AGM/DGM - Transitions - Delhi

Pls mandatorily fill these details up, I cannot process your cv with out them:


Name:
Mobile No:
Email:
Current Company:
Current Industry:
Designation:
Highest Academic degrees:
Experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives (Yes/No - Pls specify):
How many Transitions have you done:
Domain Experience of Transitions (For eg: Travel, BFSI, F & A, Insurance):
Annual Ctc:
Currently Residing at which location:
MBA/MMS/PG (Yes/No):
Applying for (which position):
How soon can you join if selected:
Reason for wanting to leave current job/last job:

Regards,

HR Interface Corporate Services