Manager - Solutions - Research/Advisory/Business Feasibility - Healthcare Services KPO, Navi Mumbai

Job Title: Manager – Solutions

Ctc on offer: 15 to 18 lacs + 20% Incentives

Department: Solutions  

Location of job: Airoli, Navi Mumbai

Position Overview:

We’re looking for someone with strong expertise & experience with a good brand name consulting firm, preferably in some healthcare advisory, but even otherwise is ok in business feasibility, providing financially viable profit oriented solutions to the Hiring Company’s clients in the US. The Solutions Manager will work closely with the Sales, Solutions and Operations teams to design, plan and set up large and complex customer engagements. The Solutions Manager has the responsibility to develop such complex outsourcing solutions that meet customer requirements and are also technically feasible, operationally efficient, financially attractive, and that the customer will be willing to buy. This is a critical function, since each customer engagement has huge financial consequences, and success or failure in this function could lead to huge financial success or poor profitability, even leading to termination of contract or loss of reputation.

Company Overview:

The hiring company provides outsourcing services to large US-based hospitals and physician groups, and our contracts typically involve the following aspects:

• long duration services, e.g. 5-7 years

• millions of dollars in revenue

• dozens of separate processes with varying degrees of complexity

• hundreds of employees delivering services from India and the US

• sophisticated IT systems for delivery and analytics

• highly customized to specific customer requirements

KEY ACTIVITIES:

Work with the Sales teams in the US and Operations teams in India & US, to design/develop outsourcing solutions that meet customer requirements, including the following:

• Develop questionnaires to obtain information from potential customers

• Analyze information provided by customers to understand their business and identify 

 their requirements

• Develop suitable outsourced solutions to meet customer requirements, including:

• Delivery organization – how will we deliver the work?

• Process/workflow – how will we structure the process/workflow?

• IT solution – IT connectivity from comapny facilities to customer facilities

• Transition/migration plan – key activities involved in setting up and starting operations 

for the customer from company facilities

• Pricing – proposed pricing model, pricing terms and conditions

• Prepare solutions documents to be submitted to customers (such as presentations, 

 proposals, RFI, RFP responses) describing all of the above

Conduct assessment/consulting studies at the premises of potential customers in the U.S., as a preliminary step in the sales cycle, including the following activities:

• Develop questionnaires to obtain information from potential customers

• Analyze information provided by customers

• Travel to customers’ locations for the assessment study

• Discuss with the customer, and review their operations

• Understand their operations, identify their requirements, Identify what solutions meet 

   their requirements

• Develop suitable outsourced solutions to meet customer requirements, including 

   delivery organization, process/workflow, IT solution, and so on

• Estimate customers’ cost savings and revenue upsides from the provided solutions

• Prepare presentations or assessment reports to be submitted to customers

Experience, Knowledge, Skills/competencies required (what is expected to be achieved to meet organizational goals)

Smart and creative professionals who can be trained to perform this critical function, have strong conceptual skills and communication skills, but may not have relevant work experience:

Atleast 2+ years experience in a function that requires strong conceptual skills:

• management consulting

• investment banking

• industry research

• advertising (client servicing or account planning only)

• market research

• marketing (product management only)

• Strong conceptual skills, including the ability to understand customers’ requirements; 

develop outsourced solutions; create financial models for estimating cost savings and

pricing; and present abstract thoughts in PowerPoint and Word

• Excellent written communication skills – e.g. editor of college magazine

• BPO experience is not necessary

• Must be willing to travel to customer locations in the US

Work timings: 1 pm to 10 pm

Education:

• Bachelor degree in engineering

• MBA from one of the tier I business schools – IIMs, ISB, JBIMS, FMS, etc.

To Apply: Pls send a copy of your resume to careerconnect.neha@gmail.com and mark a copy to neha.asthana@hr-interface.com with email subject as Manager – Solutions – Healthcare KPO, Navi Mumbai pls do not forget to attach a picture of yourself in the cv. No freshers.

Pls mandatorily mention:

Name:

Mobile No:

Email:

Current Company:

Current Designation:

Experience in International Solutioning in years (RFI/RFPs also):

Any experience with the Healthcare vertical (Y/N):

Highest Academic qualification & institute:

Current annual ctc:

How soon can you join if selected?:

Age:

Current area of residence:

Have you read & understood the complete JD? (Y/N):

Regards,

HR Interface Corporate Services

Recruitment Par Excellence

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