Manager - Process Excellence - Reputed International BPO Client, Market Leader. Mumbai & Chennai locations

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Currently hiring for:

Company Profile: With over 1,00,000 employees in 95 delivery centres across US, UK, Europe, India, the Philippines, Australia, The Americas, Middle East & Africa, the hiring company is a leading global Business Process Management Outsourcing Leader supporting multinational Fortune 100, 500 & 1000 clients. Being recognized as one of the best places to work, 4 years in a row, and being part of one of the most admired support services company according to Management Today, they believe in being a trusted partner for their clients, a place of learning and excellence for their employees.

Pl read the whole JD if possible & apply in the format requested at the bottom of the email for a faster shortlisting process. 

Locations: Mumbai & Chennai [Separate openings]

Work Days: Monday to Friday (5 day workweek), Saturday & Sundays off.

Opening:  Manager – Process Excellence

Ctc on offer: Upto 11 lacs p.a [depending on grade & experience]

Position Requirements:

1)    Responsible for leading the quality department: six sigma projects, reducing process gaps, process re-engineering and process quality

2)    Facilitate the following initiatives:

3)    Certifications (COCP etc.)

4)    Quality Improvement Programs (Six Sigma etc.)

5)    Program Quality (drawn from client contracts & SLAs)

6)    Lead and facilitate cross-functional teams in achieving continuous improvement objectives on major business projects through the use of six-sigma methodology

7)    Assist teams in process capability improvement studies and cost reduction projects

8)    Ensure regular audit and validation to ensure systems are being followed, suggest improvisations wherever necessary

Information Security

General Security Responsibilities:

1)    Adhering to Information Security Policies and Procedures of the company

2)    Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities:

1)    Ensure reportees (if any) comply with the security policy and procedure of the company

2)    Understand and Comply with Information Security Policies and Procedures, and report all security incidents.

3)    Ensure the audit non-compliances are fixed within the stipulated timelines.

4)    Protect information entrusted to you.      

5)    Follow the information labeling and handling procedures based on the classification level of the asset.

6)    Follow the Clear Screen and Clear Desk Policy.

7)    Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.

8)    Comply with the Non Disclosure Agreement

Team Related:

1)    Monitor performance of the PI SPOCs to ensure accuracy and timeliness of delivery

2)    Help and assist COPC team leaders in achieving the department objectives and track their performance.

3)    Responsible for Six Sigma training of new joinees

4)    Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training

5)    Build effective vertical and horizontal communication channels

6)    To be a role-model for the Team in terms of performance/ behavior/ attitude

7)    Formulate long term plans for the development and motivation of the team

8)    Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.

9)    Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.

10)    Coach and mentor sub-ordinates by involving them in decision making process.

Qualifications: 

1)    Bachelors degree in any discipline.

2)    Must posses a Black Belt certification in Six Sigma methodology.

3)    Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage

Desired Experience

1)    3-4 year of prior experience of working in Quality initiatives.

2)    Must have at least 12 months of six sigma project experience.

Desired Industry Exposure:  BPO, ITES. Should have knowledge of Indian BPO Scenario Experience in dealing with multi-location assignments. Prior experience with BPO industry preferred.

Desired Role Exposure:  Should be conversant in Six Sigma concepts, tools, techniques, usage of Statistical Quality Control techniques. Adept at communicating across business and cultural barriers to ensure customer satisfaction.

To apply pl mention these details (they help in quick referencing your cv) & your candidature cannot be forwarded without these details:

Name:

Mobile:

Email:

Current Company:

Current Designation:

Current Industry:

Current ctc (With & without variables):

Current Area of Residence (Area & City):

Highest Academic Qualifications:

Black Belt certification (Y/N):

Exposure to COPC (Y/N) & Level (Beginner/Intermediate/Expert)

Total Experience in International BPO Process Excellence in years:

Age:

How soon can you join if selected?:

Reason for wanting to move on from current/last employment:

I am open to a concall for exploring this opportunity better. Pl connect.

Warm Regards,

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Neha Asthana

Chief Executive Officer

HR Interface Corporate Services

Executive Search Advisory

Email: neha.asthana@hr-interface.com

Linkedin: http://in.linkedin.com/in/nehasthana/

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