AGM/GM/DGM - Business Development (Reputed Domestic BPO) - Bangalore/Chennai/Delhi/Gurgaon openings

JOB DESCRIPTION

Job Designation:
DGM / GM / AGM - Business Development

Position Dimensions:

Reporting to – Chief Operating Officer, South
Reportees - Sales Managers at The Company, South India. Interactions Senior Management, All departments and processes primarily Operations and Finance

A. Job Summary

Promote company’s business to prospective clients; Represent the organization in key external business relationships with major clients and joint venture partners; Front ending opportunities and making pitches to prospective clients; Coordinate for client visits and assist in the tour of facilities of the company; Documentation of collaterals, solution development; respond to proposals and information requests.

B. Responsibilities

Routine :

1> Independently work on response to RFIs/ RFPs, presentations, due diligences etc.
2> Understand client requirements and conceptualize solutions to meet them effectively
3> Make Client specific sales presentations to prospective clients
4> Ensure customer satisfaction & delivery as per SLAs (in terms of RFPs and RFIs)
5> To be actively involved in pricing and contract negotiation
6> Generate new leads and conducting prospect research
7> Identify client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions.
8> Aggressively push the capabilities, credentials and project methodologies of the Company.
9> Ensure adherence to client work and audit standards and compliance with legal requirements on requests received from clients
10> Ensure cold calling is regularly done and a sales pipeline is generated.
11> Coordinate with the management team and ensure required information for the project is sent to the client.
12> Compile RFI / RFP for all prospects.
13> Ensuring pipeline at all levels of the sales cycle, and across verticals.
14> Liaison with the Corporate Communications Team to ensure company’s visibility.
15> To be well acquainted with processes, operations, strategy & financials of the company.
16> Collect & collate information from required sources for initiating new proposals and ensure adherence to timelines
17> Assist in maintaining and developing existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison and optimize quality of service, business growth and customer satisfaction.
18> Monitor market and competitor activities and provide relevant reports and information
19> Forecast business and sales pipeline as required
20> Update management on the status of all prospects

Team Management :

1> Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training
2> Build effective vertical and horizontal communication channels
3> Provide efficient leadership to the team
4> To be a role-model for the Team in terms of performance/ behavior/ attitude
5> Formulate long term plans for the development and motivation of the team
6> Groom and mentor subordinates in handing more responsibility
7> Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Client Interface

1> Identify process gaps to formulate solutions.
2> Act as an interface between the client and The Company


C. Personal Profile:

1> Personality:
2> Self Starter
3> Positive attitude
4> Persuasive Resilience
5> Extrovert

Specific Job Skills:

1> Communication Skills
2> Negotiation skills
3> Internal Customer / External Customer Management
4> Planning/ Organizing & Time Management
5> Client Relationship Management.
6> Analytical Skills
7> Decision Making

Computer Skills: Familiar with Operating Systems (Windows 98/95/2000/NT), Knowledge of MS Office, MS Project


D. Preferred Skill Set:

Education: Preferably a MBA/ PGDBM in Sales and Marketing from a reputed Institute, Exposure to Sales strategy and negotiation courses is preferred

Experience: 7 to 10 years of prior experience in Pre-sales/account management experience with IT/ ITES or business consulting industry preferred; Prior Sales & client servicing experience is preferred; Experience in selling to multiple levels within an organization will be an advantage.

IMPORTANT:

Candidate must be willing to work on BPO leads for non telecom sector
Open to extensive travelling
LOOKING FOR EXPERIENCE IN NON TELECOM BPO Sales ONLY.


Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Highest Academic degrees:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Experience in BPO/IT/ITES Presales & Business development(Yes/No):
Reason for a looking for a change:
Current ctc:
How soon can you join if selected:

pl send this to neha.asthana@gmail.com or executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search

Analyst - Analytics (SAS Coding) - Chennai - MNC Bank

Position Title: Analyst

Business Unit(s): Analytics

Reports To: Lead Manager/Manager

This role within the Information Management Team supports various functions including Data Management, Business Intelligence Reporting and Infrastructure. This role will be in a team that is expected to design and develop Information management solutions which will help business drive informed decisions. The incumbent would contribute in information management deliverables that involve but not restricted to, Developing Data marts, warehouses using various ETL technologies and Building reporting framework, end user information delivery applications using BI and Web technologies.

This will entail the following

Developing and maintaining data marts and data warehouses
Developing and supporting reporting solutions
Support other analytical needs of the business

1. Independently delivers end to end on simple projects. Should assist in delivery of more complicated analyses/strategy under supervision of the team lead within agreed timelines and as per agreed quality standards

2. Build confidence amongst Managers (Admin and Functional) by flawless and timely delivery of projects

3. Takes up on-boarding roles for new team members.

4. Collaborate with others across the team to achieve the overall goal

5. Should be able to resole queries/issues associated with a project with the help of a manager/senior-analyst

6. Understands business objective of the project and should work with manager/senior- analyst to implement the solution

7. Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls

4 year Bachelor’s or Master’s degree from reputed university. Concentration on Computers, Science or other fields such as engineering.

Strong analytical skills. Knowledge of Data warehousing and ETL concepts

1+ years of proven data management/information management experience or equivalent. Knowledge and understanding of financial services preferred.

Knowledge of SAS, RDBMS structures, SQL. Working knowledge of UNIX/mainframes. Desirable knowledge of COGNOS, Actuate reporting tools

Knowledge of ETL Tools (Data Stage, Informatica, Oracle Warehouse Developer) for certain functions

Excellent written and verbal communication skills. Ability to develop and effectively communicate
complex concepts and ideas

Ability to work in cross-functional teams. Strong interpersonal skills and drive for success

Salary Offered – 4L to 5L pa Fixed + Annual Performance Based Bonus

No. of vacancies – 2

10 Signs You're About To Get Fired

These are Boom Times, & atleast Indian Cos aren't cutting jobs, but for other reasons like being casual at work, unproductive, or even if your company isn't making much money, there still are reasons you could lose that job. Keep those ears to the ground.

1. Your Company is Sold

Tough times can mean lots of mergers and acquisitions – was your company bought out or taken over recently? Even if you’ve been told your job is safe, these kinds of corporate moves always mean the deck will be shuffled, so make sure you hold you cards firmly. Make a list of your accomplishments and contributions, and be ready to give a sales pitch on your worth to the company should you be called in by your boss or a consultant.

2. Pay or Benefits are Cut

Did the company’s lunchroom coffee suddenly stop being free, or worse: have your benefits been stopped? Maybe you moved to a smaller office. Everyone is tightening the belt these days, but watch for little and big signs that your company isn’t doing well. Make sure you have your resume polished, but don’t act like you’re already halfway out the door – now is the time to help add to the bottom line wherever you can. It’ll help your company, and boost your worth to it.

3. Coworkers Are Fired

Pink slips are handed out at various times in the year, but you’ve been told your job is safe. If layoffs have happened at your work, don’t be naive to think you couldn’t be next. Make sure you have your resume ready, and scope out the job market. The worst thing is to be laid off and unprepared, so be ready – just in case.

4. You’re Left Out of Meetings

There’s a management meeting you normally attend, but “someone forgot to tell you.” You’re left out of the loop when important memos are sent out, or other company decisions are made that you previously would’ve been consulted on. If this is you: get ready to hit the job hunting trail. Being discounted is like ticking clock, telling you your time in your current job is about to be up.

5. You Don’t Get Along with Your Boss

This one may be obvious, but just in case: if you and your boss aren’t getting along, your job is in jeopardy. Think about it: when he or she is asked who to give a pink slip, you’ll have a bull’s-eye on your back. If this is you, look for ways to move within your company. Not possible? Make sure no matter what, even if your Boss isn't your most favourite person in the world, you should ensure you have a good, healthy rapport with him/her, it might just save your job.

6. You’re Given a Dead-End Task

Are you counting paperclips, getting xeroxes & photocopies or are you told to do some other task that seems pointless or a dead-end or menial? You may be axed soon: being sent down a dead-end road at work is like being shoved into a corner – a sure sign your skills are not being valued. Look for ways to bring your skills back into the limelight. Volunteer for tasks that no one else wants to take on to show you’re not ready to disappear; it beats shredding paper, right?


7. Your Projects Are Stalled

Feel like all of your work is stopped in its tracks because no one seems to be interested? Watch your back: having your projects stalled out on someone’s desk is like a big neon sign, announcing that you may be fired soon. Look for projects that you can get accomplished, to show you can contribute to the company’s objectives.


8. Your have been absent a lot lately

Have you been taking it easy lately & calling in sick atleast once a week? Do you come late to work & leave early? Absenteeism is fast catching on to be on of the prime reasons for terminations these last couple of years. So make sure, aside from your privileged/sick leaves, you're right there in your chair when the Boss walks by your aisle, beaming like a new shinny penny.

9. You don't 'FIT' into the culture at work

Many of us are needles in a haystack, misfits in a group, the sore thumb that sticks out when it comes to group dynamics. Recent studies have shown that if you dont blend in with the local teams at work, your chances of being 'left out in the cold' are higher. So go for that team outing, get a new wardrobe, treat your colleagues once in a while, be friendly (not over friendly, that's just creepy!), well dressed, smelling good, on time at work, a helping team player & if your leaving the company means 3-4 more employees following in your lead, the company won't want such attrition!

10. You See Your Job Advertised

You’re scouting for a new job, and you see an ad from your company. You read the duties and realize: this is my job! If your company is looking to add to the staff, no problem, but if not, take this as a sign that you might be replaced soon. Don’t be surprised to be asked to train the new guy first – right before your pink slip lands on your desk. Start updating your resume, just in case a promotion isn’t next.

Helping the Internet Help You by Being a Networking Magnet

How To Be Accessible on Linkedin for maximizing True Reach to you & your Network

Kindergarten lesson no 1: Opportunities come knocking silently, grab them before they disappear! And indeed as I have seen over many years on Linkedin, the professionals who actually took the pains to connect with me & keep updated about the market updates & hiring updates I was giving them were far more likelier to land up with their dream jobs than people who didn't even bother making/updating their Linkedin profiles! Guys! Time to wake up. You thought brushing your teeth in the morning was important, going to college was important, studying, staying healthy, etc was important. That transitioned to making sure you have your cvs uploaded on popular and not so popular jobsites (read Naukri, Timesjobs, Monster or even newcomers Shine.com), sending your cvs to consultants randomly (that does no good I assure you, the cvs usually stay in their inboxes or get deleted) was important. No no no no. NO.

How Influential Are You: Trends change (usually for a decade at a time), & this decade has seen growing popularity among businesses for networking via the very intelligent & intuitive Linkedin.com. People are increasingly understanding what Self worth (http://klout.com/)is all about & creating & regularly updating their professional profiles on various networks for maximising their chances at reaching out to the best opportunities out there.[If you spend more time on just Facebook than Linkedin or Twitter, this note isn't for you :)] So if you don't already have a Linkedin profile, go on & make one, won't cost you nothing & will help you tons. Get some genuine recommendations from people you have actually worked with & who truly recommend you & your work, put in a decent picture that depicts your personality, keep in touch with people for work & other professional needs & you shall win the day!

What exactly is my KLOUT?

In plain ENGLISH, be Approachable & out there!

How Should I be Approachable?: For ensuring you are approachable for the best opportunities orbiting the internet right now, ensure someone doesn't have problems in accessing you. Lets consider Linkedin as a prime example.

It helps to be directly approachable on Linkedin, rather than having the need for your email address to be entered in the add box, which results in most of the people who are trying to approach you with good opportunities to look for other people who are easily accessible. This happens when you choose a privacy setting which allows only those people to add you, who know you personally or otherwise.

You can always reject add requests you dont want, keeping it to a once in a week custom, but be as accessible as you can on Linkedin, You never know the next opportunity could give a major boost to your career. There are many living testimonials of how success can be achieved using Linkedin the right way. :)

If needed, keep a separate email account for Linked in networking so your personal email account is not spammed with mails, but adding an email next to your display name, for eg. John Smith (jsmith219@hotmail.com) as your identity there will also help people approach you who cannot send direct invites anymore or who have their invite limits reached but still have a good opportunity to speak to you about.

Lets not plunder Linkedin!

Also, encourage among your peers & Linkedin contacts to use Linkedin more responsibly & not post jokes, random quotes etc, which basically brings down the main purpose the site is built for, Clean & Simple Networking! Also, try not to hit on people on Linkedin as that is seen as very unprofessional by some people and they may just remove you off their lists! ;)



More soon on effective networking!

Happy Networking! :)

Neha Asthana
CEO
HR Interface Executive Search
Mumbai
Email: neha.asthana@gmail.com

Head - Research & Analytics Vertical - German MNC - Pune location

Designation:

Head - Research & Analytics Vertical

Job Description:

To be accountable for designated client delivery centers within the research & analytics vertical. To set, prioritize objectives and manage internal resources to achieve high levels of customer satisfaction, employee morale and targeted financial results.

Responsibilities:

Overall responsibility for designated delivery center at Pune, India.

Share the vision of the executive team with research and analytics managers/teams.

Define standard metrics and KPIs for all delivery centers and set up processes to measure them.

Develop the current year tactical plan for the designated delivery center.

Participate as required in RFPs and visits from new customers.

Ensure that service line delivery meets regulatory and other compliance requirements, including information security and customer expectations.

Conduct meetings with delivery managers to ensure that management team co-ordinates effectively and that problems are identified and resolved to avoid service failures.

Ensure consistent customer satisfaction initiatives in the service line in coordination with delivery managers.

Derive consistent productivity gains through creating and re-engineering processes, technology enhancements, seat utilization and cross-training across the service line.

Mentor team development and ensure succession planning for key positions.

Participate in the staffing, recruiting and training plans to meet customer service levels and the service line growth targets.

Ensure best practices are shared between global and local operations.

Qualifications:

MBA from a top b-school or M.Sc/ Ph.D in statistics.

Experience:

15 to 18 years of experience in business consulting and/or KPO space in multi-national environments in Research/Analytics.

Sales & Marketing research/analytics in retail and/or consumer goods sectors.

Combination of technical know-how and practical business acumen.

Desired Skills:

Proven management and leadership qualities.

Highly organized and systematic approach to work.

Professional approach to problem solving.

Team player.

Ability to adapt to changing business priorities and to think strategically.

Excellent verbal and written communication skills.

Excellent presentation skills.

Effective time management skills.

Coaching, mentoring and people development skills.

Ctc on offer: Upto 18 lacs (negotiable)

To send your cv:

Pl mention as email subject: Head - Research & Analytics Vertical, Pune

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Academic degrees:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Experience in Research & Analytics (yes/no):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search

Mgr/Sr Mgr - Operations Performance Management, Navi Mumbai opening

Job Duties/ Responsibilities:

Functional Aspects:

- Lead and support a team of highly motivated, proactive and goal oriented individuals across all Delivery centers in their daily activities spanning Managing Metrics, Process Improvements, Customer Issues, Operational Risk management and Customer Retention
- Report to COO
- Ensure high team morale, motivation and engagement
- Administrative activities for the team
- Mentor and monitor team
- Process improvements within OPM
- Ensure Positive contribution to the company’s Gross margins and Operating margins
- Recommend new/ improvements to delivery models
- Support maintenance of World Class Delivery standards
- Support Initiatives from CEO’s office through CEO PMO
- Identify and ensure implementation automation projects, process improvements and cost optimization opportunities
- Lead/ participate in Six Sigma and Lean projects
- Create various excel based models (e.g. Volume forecasting, pricing etc…)
- Data Analysis for Operations and Support departments
- Monitor creation of/ create reports based on data analyzed
- Create reports for CEO, Functional heads and OPM
- Operational risk management and communications
- Monitor dashboards and issues for early warning signals and trends
- Participate in resource and pricing estimations
- Support for RFP, RFI, Sales Collaterals
- igma and Risk management (ARM grid) trainings
- Participate in various meetings as part of the profile
- Ensure compliance to ISO 9001/ 27001

Behavioral Aspects

- Should be self driven and proactive
- Should be a team player
- Should have good analytical and communication skills
- Should be able to maintain cordial relationship with customers
- Should be detail oriented
- Should be able to creatively solve issues and conflicts.

Qualifications : B.Tech or BE/ MBA

Mandatory Skill Sets:

- Good in Analytics
- Good knowledge of MS Office
- Decent knowledge of statistical tools

Work Experience:

8 - 10 Years with good experience in Process Excellence and Six Sigma

Reporting to : C.O.O

Career Development : Sr. Manager / General Manager - OPM

CTC on Offer: As per industry norms.

To send your cv:

Pl mention as email subject: Manager/Sr Manager - OPM, Navi Mumbai location

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Experience in Six Sigma & Process Excellence (yes/no):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search

Manager - Alliances Opening with Reputed NBFC Client HR Interface!

Position - Manager Alliances

Work Location: Lower Parel, Mumbai

Proposed Salary – 10 to 12 lacs p.a

Job Specifications:

- This position is directly responsible for developing & managing alliances
with parterners (banks/organizations) of the Company.
- The primary goal of this role is to leverage the alliance relationships to
increase the company's footprint/services.

The main activities associated with the role include:

1. Building relationships with the alliance partners to create credibility & affinity
between the partner & the company.
2. Managing relationships with white labeled remittance (money transfer) partners in the
aspects of product development, audit management, query resolution escalated to alliance team viz. billing queries, service issues etc.
3. New product development
4. Driving revenue under new corridor addition for the existing partners
5. To make operational new deals/relationships
6.Candidate is required to travel extensively to other company/alliance partner locations

Key Result Areas

- Revenue responsibility
- Relationship Management
- Managing partner expectations

Skill set requirement (competency)

- Strong sales acumen
- Strong communication (written/oral), relationship, and collaboration skills
- Ability to create internal relationships with product & business team of the
partners
- Ability to structure contracts and agreements
- Should be commercially savvy
- Ability to balance strategic & tactical priorities

Qualification – PGDM/MBA

Experience (Quality & Quantity):

- High level of expertise required in institutional sales & relationship management.
- Will prefer candidates from BFSI segment. Probationary offers with 7 to 8 yrs of
- experience technology companies. Transaction processing companies, Payment
Companies,etc.
- Key Internal contacts – Operations, technology, legal, compliance, customer
service
- Key External contacts – Banks like Axis Bank, HDFC, Barclays, Citibank,
Standard Chartered, Union bank, Bank of Baroda

Preferences

• payments & banking industry candidates preferred
• Strong relationships & Partner management skills

To send your cv:

Pl mention as email subject: Alliance Manager, Mumbai location

Within the email pl compulsorily mention: (Since even before opening a cv these details are used as a quick glance reference, hence needed even for future contacting purposes)


Name:
Mobile No:
Email:
Current Company:
Designation:
Functional Area:
Specialities/Area of expertise:
Current Industry:
Reason for a change:
Ok with travelling (Y/N):
Current ctc:
How soon can you join if selected:

pl send this to executivesearch.hrinterface@gmail.com or neha.asthana@hr-interface.com


Regards,

HR Interface Executive Search