We are one of Mumbai's
best known Executive Search firms that cater to some of the best industries
& companies across Sectors.
Currently hiring for:
Company Profile: With over 1,00,000 employees in 95 delivery centres
across US, UK, Europe, India, the Philippines, Australia, The Americas, Middle
East & Africa, the hiring company is a leading global Business Process
Management Outsourcing Leader supporting multinational Fortune 100, 500
& 1000 clients. Being recognized as one of the best places to work, 4
years in a row, and being part of one of the most admired support services
company according to Management Today, they believe in being a trusted partner for
their clients, a place of learning and excellence for their employees.
Pl read the whole JD if
possible & apply in the format requested at the bottom of the email for
a faster shortlisting process.
Locations: Mumbai & Chennai [Separate openings]
Work Days: Monday to Friday (5 day workweek), Saturday & Sundays off.
Opening: Manager –
Process Excellence
Ctc on offer:
Upto 11 lacs p.a [depending on grade & experience]
Position Requirements:
1) Responsible for leading the quality department: six
sigma projects, reducing process gaps, process re-engineering and process quality
2) Facilitate the following initiatives:
3) Certifications (COCP etc.)
4) Quality Improvement Programs (Six Sigma etc.)
5) Program Quality (drawn from client contracts &
SLAs)
6) Lead and facilitate cross-functional teams in
achieving continuous improvement objectives on major business projects through
the use of six-sigma methodology
7) Assist teams in process capability improvement studies
and cost reduction projects
8) Ensure regular audit and validation to ensure systems
are being followed, suggest improvisations wherever necessary
Information Security
General Security
Responsibilities:
1) Adhering to Information Security Policies and
Procedures of the company
2) Ensuring compliance to Information Security Policies
and Procedures
Specific Security
Responsibilities:
1) Ensure reportees (if any) comply with the security
policy and procedure of the company
2) Understand and Comply with Information Security
Policies and Procedures, and report all security incidents.
3) Ensure the audit non-compliances are fixed within the
stipulated timelines.
4) Protect information entrusted to you.
5) Follow the information labeling and handling
procedures based on the classification level of the asset.
6) Follow the Clear Screen and Clear Desk Policy.
7) Adhere to the Internet Code of Conduct, email usage
policy and customer information and data security policy.
8) Comply with the Non Disclosure Agreement
Team Related:
1)
Monitor
performance of the PI SPOCs to ensure accuracy and timeliness of delivery
2)
Help and assist
COPC team leaders in achieving the department objectives and track their
performance.
3)
Responsible for
Six Sigma training of new joinees
4)
Measure
performance of the team for e.g. performance appraisals, confirmation and
ongoing feedback and training
5)
Build effective
vertical and horizontal communication channels
6)
To be a
role-model for the Team in terms of performance/ behavior/ attitude
7)
Formulate long
term plans for the development and motivation of the team
8)
Nominate
sub-ordinates for suitable training programs sponsored by the organization to
enhance their capabilities and skill level.
9)
Offer cordial
work environment and cohesive work relationship to the reportees to facilitate
performance.
10)
Coach and mentor
sub-ordinates by involving them in decision making process.
Qualifications:
1)
Bachelors
degree in any discipline.
2)
Must
posses a Black Belt certification in Six Sigma methodology.
3) Awareness or Attendance in Certificate
Courses in COPC and other quality initiatives would be an advantage
Desired Experience
1) 3-4
year of prior experience of working in Quality initiatives.
2) Must have at least 12 months of six sigma
project experience.
Desired Industry Exposure: BPO, ITES. Should
have knowledge of Indian BPO Scenario Experience in dealing with multi-location
assignments. Prior experience with BPO industry preferred.
Desired Role Exposure: Should be conversant
in Six Sigma concepts, tools, techniques, usage of Statistical Quality Control
techniques. Adept at communicating across business and cultural barriers to
ensure customer satisfaction.
To apply pl mention these details (they help in quick
referencing your cv) & your candidature cannot be forwarded without
these details:
Name:
Mobile:
Email:
Current Company:
Current Designation:
Current Industry:
Current ctc (With &
without variables):
Current Area of Residence
(Area & City):
Highest Academic
Qualifications:
Black Belt
certification (Y/N):
Exposure to
COPC (Y/N) & Level (Beginner/Intermediate/Expert)
Total Experience in
International BPO Process Excellence in years:
Age:
How soon can you join if
selected?:
Reason for wanting to move
on from current/last employment:
I am open to a concall for exploring this opportunity better. Pl connect.
Warm
Regards,
-------------------------------
Neha Asthana
Chief Executive Officer
HR Interface Corporate
Services
Executive Search Advisory
Email:
neha.asthana@hr-interface.com
Linkedin:
http://in.linkedin.com/in/nehasthana/
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