AGM / Senior Manager - Administration - Reputed BPO - Gurgaon

Primary purpose of the position: 

Supervise proper functioning of all Admin facilities; Liaise with all Departments and Processes; Liaise with developers, architects & vendors ,Negotiate with Vendors , Supervise Company Accommodation

Essential duties / responsibilities of the position:

Oversee maintenance of existing infrastructure

Accommodate for modifications such as addition and/or deletion in designs

Ensure property related Statutory Compliance are met

Supervise smooth functioning of Transport, Security, Cafeteria, Gymnasium and other Admin facilities

Ensure clearance of goods and maintenance EOU scheme compliance

Oversee coordination with Vendors regarding timely supply of stationery, projectors, water tankers and printing of documents

Supervise front office activities

Oversee transportation schedules and ensure that vehicles reach and leave on time from designated points as per COPC norms

Ensure adherence to various Statutory Compliances

Ensure adherence to norms specified by COPC certification and ISO 27001 specifications

Approve bills with regards to Vendor payment

Ensure tagging and tracking of company assets and inventory

Oversee smooth functioning and maintenance of security & compliance

Supervise allotment of company accommodation for outstation employees

Ensure maintenance of company flats & equipments

Coordinate with the flat owners and building society for entering into lease deeds

Ensure timely resolution of issues and complaints raised by the building society

Liaise with developers, vendors & architects

Ensure adherence to norms specified by COPC certification and ISO 27001 specifications

Coordinate with the Recruitment Team to get detailed specifications of the accommodation required for employees who are outstation candidates

Manage company property such as leased flats, premises, etc

Ensure adequate quantity and good quality of food for all employees 24/7

Ascertain billing and payment of local PSTN lines for Support functions

Authorize stationery requirements

Negotiate with Vendors to get cost effective goods and services

Team Management

Measure performance of the team for e.g. performance appraisals, confirmation and ongoing feedback and training

Build effective vertical and horizontal communication channels

Formulate long term plans for the development and motivation of the team

Nominate sub-ordinates for suitable training programs sponsored by the organization to enhance their capabilities and skill level.

Offer cordial work environment and cohesive work relationship to the reportees to facilitate performance.

Coach and mentor sub-ordinates by involving them in decision making process.

Provide efficient leadership to the team

To be a role-model for the Team in terms of performance/ behavior/ attitude

Responsible for motivating the team, feedback and counseling

Groom and mentor team members to handle more responsibility

Conflict Resolution

To be accessible when an employee has a grievance that can be resolved by Admin

Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.

Need-based escalation of decisions and ensure proper follow-up of the same

 EDUCATION:

Graduate from a reputed Institute or University in any discipline, MBA/ PGDBM in Human Resources or Personnel Management would prove advantageous

 

MINIMUM YEARS OF EXPERIENCE:

10-12 years of prior experience in the field of Office Management, Personnel Management or Administration, with at least 2 years in the BPO Industry, Knowledge of Electrical and Infrastructure Developments; Statutory Compliances required to set up a BPO would be advantageous.

 KNOWLEDGE:

Ability to resolve issues, Ability to manage multiple complex projects simultaneously, Commitment to quality and ability to manage performance and change, Comprehension, Composition and Problem solving skills, Capability to developing and maintaining strong relationships, Aptitude for negotiation

    

Familiar with Operating Systems (Windows 98/95/2000/NT), Knowledge of MS Office (Word, Excel, PowerPoint) & PeopleSoft

 

Strong Planning and Organizational skills, Confident and eloquent in written and oral communication, Good negotiation skills, Analytical Skills, Self motivated, Focus on Quality, High on Integrity, Crisis and conflict management, Decision Making, High follow up skills, Possess high work ethics, Result-oriented, Proactive, Capable of leading a team, Cooperative, Ability to drive results, Provide positive feedback, Mature, Enthusiastic, Ability to work with numbers, Ability to handle stress, Take initiative, Team Player, Ability to delegate responsibility.

 About The Company: 

The Employer is a leading global Business Process Outsourcing Provider supporting multinational clients with over 40,000 employees in 50 delivery centers across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa.

CVS to be sent to careerconnect.neha@gmail.com mentioning:

Name:

Mobile No:

Email:

Current Company

Current Designation:

Current Industry:

Other Industry Experience:

Academic qualifications (Pls list all):

If not Currently employed, enter Last Company with leaving Month & Year:

If not Currently employed, enter last designation:

Total Years of experience in an Admin role:

Any experience in BPO/KPO/IT/Real Estate as Admin? (If yes then pls state for how long):

Age:

Reason for wanting to leave present job:

How soon can you join if selected:

CURRENT Annual CTC (MANDATORY):

Current area of residence:

Regards,

HR Interface Corporate Services

Recruitment Par Excellence

Follow us on Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/