Sr Manager/AGM/DGM - International BPO Presales Solution design

Job / Position Title: Analyst - BPO Solutions & Off shoring Design (Sr Manager/AGM/DGM)

Primary purpose of the position: Facilitate and Enable BPO Designs for off-shoring across all business verticals;  Review & recommend consolidation & outsourcing activities to clients to improve revenue, enhance customer satisfaction, and/or reduce operating cost; Establish effective contributions in RFPs response to strengthen Company business proposition to help create winning RFPs.

Essential duties / responsibilities of the position:

• Work with clients for Scoping and Opportunity Identification exercises to identify areas for transformation potential, enhance service delivery and outline areas of potential savings

• Be the Lead respondent on RFP for offshore BPO solution. Create innovative, scalable, sustainable & profitable solutions for  RFP response. This involves working with cross-functional teams such as Pricing, IT,  Legal, Operational teams etc.

• Work closely with customer & offshore teams (process transition, migration and delivery) in India and develop implementation strategies 

• Manage Client teams on their visit to the company’s sites in India 

• Working with Transition & Operational teams to communicate Client expectations for service delivery post deal closure.

• Compile RFI / RFP for all prospects and pass on information to Knowledge Repository as per the defined process

• To be well acquainted with processes, operations, strategy & financials of the company.

• Monitor market and competitor activities and provide relevant reports and information

• Provide Domain expertise in specific Verticals.

• Support various strategic initiatives within the Company.

• Identify new opportunities and work jointly with sales team to make a pitch for the same

• Migrations, Transitions & Project Management

EDUCATION: Post graduate from a B-school would be preferred

MINIMUM YEARS OF EXPERIENCE: Overall 8 years + experience with minimum 3-4 years of prior work experience in solutions and design for Business Process Outsourcing

KNOWLEDGE: 

•    Ability to manage multiple complex projects simultaneously

•    Commitment to quality, Comprehension, Composition and Problem solving skills

•    Excellent understanding of program management techniques for large and multiple projects Thorough understanding of Transitions, operations, customer centric, needs to have direct client interaction experience

•    Must have the experience in business strategy consulting, with business development experience or aptitude.

•    In-depth understanding of the BPO industry. An understanding of what constitutes good selling skills, including the ability to draft and present proposals and close deals with little/no supervision Advanced presentation, speaking, writing, influencing, and relationship-building skills are essential. Must have the ability to work closely with clients to develop long-term, mutually beneficial business relationships.

•    Interpersonal sensitivity and responsiveness to customers

•    Ability to communicate with customers at the senior management level.

·    Preparedness to travel at short notice on domestic as well as international trips of various durations

Nature of experience: (In specific sector / position / role): Solutions Role in BPO Industry

Pl email your cv with all the information below to careerconnect.neha@gmail.com 

Email subject should be: Sr Manager/AGM/DGM - Presales/Solutioning – Malad location, 

Mumbai

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Regards,

HR Interface Corporate Services

Recruitment Par Excellence

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