Assistant Manager - IT Service Delivery, Mumbai Location!

Positions :  Assistant Manager - Service Delivery IT

Company Profile: The hiring company is a leading global Business Process Outsourcing Provider supporting multinational clients with over 50,000 employees in 99 delivery centres across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa. Being recognized as one of the best places to work, 4 years in a row and being part of one of the most admired support services company according to Management Today, they believe in being a trusted partner for their clients, a place of learning and excellence for their employees.

Industry:  BPO/ITES/IT

Locations: Malad (w), Mumbai

Salary:  8  to 12 lacs p.a

Experience:  4 - 5 years of work experience in service support of IT and Project management Skills with a BPO/KPO/IT/ITES firm.

Qualifications: Engineering Degree/Diploma (Electronics or Computer or Telecommunication); CCNA and ITIL basics foundation programme.

Desired Role Exposure: Familiar with Operating Systems (Windows 98/95/2000/XP), Knowledge of MS Office (Word, Excel, PowerPoint),

Job Specifications:

·      Track the SLA violation and ascertain continuous improvement in service delivery

·      Disaster Recovery

·      Implementing Disaster Recovery Solutions in the event of one happening

·      Service Delivery (Remote Infrastructure Management)

·      Ensure that proactive measures are planned to respond to any unforeseen event that could threaten service delivery

·      ITIL Framework Management & Implementaion

·      Manage Server Infrastructure

·      IT Demand evaluation

·      Service and SLA reveiws with vendors and internal service providers

·      Vendor Management

·      Managing SLA and performing Service Quality Audits with all the vendors

·      IT Procurement of Hardware / Network components

·      IT Procurement

·      Data Center Management

·      IT Infrastructure management

·      Work on Continuous Service Improvement in the Programs and Service delivery

·      Ensure compliance with respect to internal processes – Security controls, quality assurance standards, quality tools

·      Facilitate prompt action during crisis

·      Ensure that service management reports are provided to the management on monthly, weekly, daily and adhoc basis

·      Adhere and ensure that the team follows security polices and procedures as laid down by the organization

·      Interact with the operation Manager, team Leader so as to understand their issues (if any) and communicate the same to HP programme manager to bring about improvement in service delivery

·      Assess and identify the resources according to project requirements

·      Ensure that the technical capabilities are inline with project requirements when a new technology is introduced

·      On introduction of new technology, ensure personnel are trained in the same

·      Ensure greater productivity with optimal team size within the budgeted project cost

·      Adherence to norms specified by COPC certification and ISO 27001 specifications

General Security Responsibilities:

·      Adhering to security policies & procedures of the company.

·      Ensure that reportees comply with the security policy and procedure of the company.

To apply pl mention these details (they help in quick referencing your cv):

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Regards,

HR Interface Corporate Services

Recruitment Par Excellence

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