Positions
(Multiple): Manager/Sr Mgr/AGM/DGM/GM - Process Excellence
Company Profile: The hiring company is a leading global Business Process Outsourcing Provider supporting multinational clients with over 50,000 employees in 99 delivery centres across US, UK, Europe, India, the Philippines, Australia, Middle East & Africa. Being recognized as one of the best places to work, 4 years in a row and being part of one of the most admired support services company according to Management Today, they believe in being a trusted partner for their clients, a place of learning and excellence for their employees.
Position
Requirements:
Masters degree in any discipline
Preferred degree in Engineering or Statistics
Black belt certification
Understanding of COPC, ISO (or other frameworks)
Salary: For Manager/AGM (10 to 16 lacs p.a) For
AGM/DGM/GM (17 to 30 lacs p.a) (Depending on relevant experience in the
industry & in process excellence)
Qualification:
Need an MBA HR (mandatory) – Qualifications over & beyond that are welcome
Experience: 12
yrs+ working experience with at least 3-4 yrs overall Quality experience (at
least 1 Quality tenure in last 24 months)
Industry:
The candidate should have exp in BPO's in process
excellence,/Six sigma/COPC projects in BPO industry. Experience in telecom
sector would also be preferred.
Strong working knowledge of the BPO industry and business
Strong Six Sigma and Lean knowledge demonstrated through
rigorous application
Knowledge on Business standards and excellence frameworks
relevant to the industry like COPC, ISO, PCMM etc.
Job
Specifications:
Enhance process capability from the current base-line
through process improvement methodologies
Lead and facilitate key organizational initiatives
aligned with overall Goals and Objectives
Identify industry benchmarks and key certifications;
roadmap and facilitation to achieve certifications
Mentor and Groom Black belts/Senior Black belts
Drive strong Governance and Risk mitigation model across
operations and functions
Create a strong client management framework
Identify opportunities and mentor high impact projects
Ensure opportunities for Process Consulting and champion
projects at client sites
Plan and Execute a rigorous Training structure across the
organization
Monitoring and continuous improvement on critical metrics
and performance
Drive standardization and strong knowledge re-use
structure (Knowledge Management)
Locations:
Mumbai/Delhi/Bangalore/Chennai
To apply pl
mention these details (they help in quick referencing your cv) to either of the 2 email addresses [careerconnect.neha@gmail.com or neha.asthana@hr-interface.com]:
Name:
Mobile:
Email:
Current Company:
Current Industry:
Current Designation:
Current ctc (With & without variables):
Experience in a Process Excellence in International BPO/ITES
in years:
Domains catered to:
Black Belt Certified (y/n):
Experience in formulation RFPs/RFIs
Exposure to COPC/ISO/PCMM & similar frameworks(Y/N)
& no of years :
Age:
How soon can you join if selected?:
Reason for wanting to move on from current/last
employment (just for my information):
Regards,
HR Interface
Corporate Services
Recruitment Par Excellence
Follow us on
Linkedin: http://www.linkedin.com/company/hr-interface-corporate-services/
Those candidate who wants to get six sigma certification. Our online Lean Six Sigma certification courses are overseen by our own in house Lean Six Sigma Master Black Belt, who is also our Managing Director and experienced specialist in the implementation of Lean Six Sigma methodologies within Blue Chip companies within the UK, (Paul Swift) he is also available for limited e-mail support, should you find yourself in need of it.
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